Jelani Peckoo
Stouffville,ON
Summary
I am a dedicated customer service specialist with a proven track record at Walmart, excelling in problem-solving and communication. I am an expert in enhancing customer satisfaction and training teams to achieve operational excellence. I have experience in food safety and preparation, with a strong initiative and attention to detail that drives results in fast-paced environments.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Customer Service Manager
Walmart
Stouffville, ON
07.2025 - Current
- I organize associates' breaks in a timely fashion to ensure maximum time efficiency and a quality customer experience
- I process returns and exchanges following company guidelines and regulations.
- Manage daily customer service operations, ensuring high satisfaction levels.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Cashier
Walmart
Stouffville, Ontario
11.2019 - 07.2025
- Processed customer transactions efficiently at high-volume retail environment.
- Collaborated with team to ensure smooth store operations during peak hours.
- Trained new cashiers on register operation and customer interaction techniques.
Prep Cook
Pimento Jerk Kitchen
Stouffville, Ontario
02.2023 - 05.2023
- Prepared ingredients for cooking according to menu specifications and standards.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
Volunteering
Whitchurch-Stouffville Soccer Club
01.2016 - 01.2017
- Worked with children, training them to be physically active at a young age
Education
Bachelor of Science - Environmental Science
York University
Toronto04-2028
Skills
- Following orders
- Customer service
- Problem solving
- Communication skills
- Volunteering experience
- Independent work
- Collaboration skills
- Initiative
- Teamwork
- Attention to detail
- Willingness to learn
- Listening skills
- Food preparation knowledge
- Food safety knowledge
- Accountability
- Punctuality
- Preparedness
- Effort
References
Oliver Dixon, Stouffville Mustangs coach at Whitchurch Stouffville Soccer Club, (416) 878-9792, odixon@indigo.ca
Special Skills
- Following orders; I will follow orders to the best of my ability in the most efficient way i can
- Independent work and collaboration skills; I am willing to, and fully capable of working independently or with a team, If something needs to be done, I will show initiative and do it. My team-based work experience through my employment history as well as my school experience and playing competitive youth sports has taught me how to excel in a team atmosphere
- Attention to detail; I am willing to learn, and I enjoy learning, so paying attention is easy for me, I am not afraid to ask for assistance if I am confused or stuck on a certain task, I have food preparation and food safety knowledge
- Accountability; I will always show up to work on time, I will always be 100% prepared for work, You can always count on me to give all my effort to my job
Certification
Smart Serve certificate
Timeline
Customer Service Manager
Walmart
07.2025 - Current
Prep Cook
Pimento Jerk Kitchen
02.2023 - 05.2023
Cashier
Walmart
11.2019 - 07.2025
Volunteering
Whitchurch-Stouffville Soccer Club
01.2016 - 01.2017
Bachelor of Science - Environmental Science
York University