Jamal Essibrah
Guelph,ON
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Fit4Less
03.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
The Source
10.2022 - 03.2023
- Helping my supervisors/manager when needed
- Working retail and providing customer service when needed
- Building connection bases with customers (including follow ups, appointment scheduling) and finding/supporting their needs directly
Regional Manager
Collage Pro
03.2022 - 09.2022
- Being a teamplayer and working well with others to reach a goal
- Time Management
- Assuring targets and goals are met (Sales)
- Good Customer Service
Education
Salesperson Program -
Humber College
01-2025
University of Guelph
04-2024
Langstaff Secondary School
06.2020
Ontario Public School Diploma -
Adrienne Clarkson PS
06.2016
Skills
- Leadership
- Critical Thinking
- Written Communication
- Oral Communication
- Teamwork
- Listening
- Following Orders
Languages
English
French
Awards
- CITIZENSHIP AWARD, Award given to the student who has a positive impact on not only the classroom but the entire school.
- MVP AWARD, Award given to the student who has played a substantial role in the success of a team.
- MOST DEDICATED AWARD, Award given to the person who shows the most dedication to the team through attendance of events.
Timeline
Customer Service Representative
Fit4Less
03.2023 - 12.2024
Sales Associate
The Source
10.2022 - 03.2023
Regional Manager
Collage Pro
03.2022 - 09.2022
Langstaff Secondary School
Salesperson Program -
Humber College
University of Guelph
Ontario Public School Diploma -
Adrienne Clarkson PS
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