JEFFREY SANTIAGO
Rimbey,Canada
Summary
Well-trained Assistant Restaurant Manager promoting over 10 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Fastfood Supervisor
A&W (Canalta Food Service Ltd)
05.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Assistant Restaurant Manager
Jollibee Foods Corporation
01.2017 - 04.2023
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Managed team of up to 70 restaurant staff, maintaining exceptional customer service and quality standards.
Deputy General Manager
Pizza Hut Singapore PTE Ltd.
07.2013 - 08.2016
- Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
- Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
- Collaborated with department heads to establish goals and work plans.
- Ensured compliance with relevant regulations by developing robust policies and procedures.
- Maintained qualified staff and communicated areas of accountability and expected performance.
Assistant Restaurant Manager
Jollibee Foods Corporation
02.2011 - 06.2013
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed team of up to 70 restaurant staff, maintaining exceptional customer service and quality standards.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Associate Designer
Phil. EDS-Techno Services Inc.
05.2010 - 01.2011
- Responsible for preparing wiring harness design of some car manufacturer like Honda and Chrysler
- Responsible for preparing wiring lay out which will be used as guide for making an effective airbag
- Applied knowledge of structure to complete high quality designs.
- Reviewed completed projects for accuracy and consistency prior to submission or publication ensuring quality control at every stage of development.
- Streamlined workflow processes for better efficiency, resulting in faster project completion times.
Education
Bachelor of Science - Business Administration And Management
Rizal Technological University
Mandaluyong, Philippines03-2010
Skills
- Employee motivation
- Strategic planning
- Decision-making
- Inventory control
- Operations management
- Goal oriented
- Training and mentoring
- Staff management
- Customer service
- Policy enforcement
Languages
English
Full Professional
Certification
- Crisis Management eLearning Course
- Safety & Security eLearning Course
- Food Safety Program
- Presidential Awards for Performance Excellence
- CELPIP scores (Reading 10, Listening and Speaking 9, Writing 8)
- Intermediate First Aid - Blended (Occupational Standard) AED & CPR Level C
Timeline
Fastfood Supervisor
A&W (Canalta Food Service Ltd)
05.2023 - Current
Assistant Restaurant Manager
Jollibee Foods Corporation
01.2017 - 04.2023
Deputy General Manager
Pizza Hut Singapore PTE Ltd.
07.2013 - 08.2016
Assistant Restaurant Manager
Jollibee Foods Corporation
02.2011 - 06.2013
Associate Designer
Phil. EDS-Techno Services Inc.
05.2010 - 01.2011
- Crisis Management eLearning Course
- Safety & Security eLearning Course
- Food Safety Program
- Presidential Awards for Performance Excellence
- CELPIP scores (Reading 10, Listening and Speaking 9, Writing 8)
- Intermediate First Aid - Blended (Occupational Standard) AED & CPR Level C
Bachelor of Science - Business Administration And Management
Rizal Technological University
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