Jeffrey Lohnes
Niagara Falls,ON
Summary
Seasoned Fleet professional bringing demonstrated safety management and performance optimization skills gained during experience in Fast paced ans stressful settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.
Overview
10
10
years of professional experience
Work History
Fleet Service Advisor
Ed Learn Ford Lincoln LTD.
01.2018 - Current
- Promoted sales of appropriate services, parts and accessories by accurately identifying customer's service needs.
- Documented all required information
- Created and maintained daily and weekly reports for upper management.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Scheduled service for customers both in person or on phone to facilitate prompt and accurate diagnosis of problems.
- Managed efficient teams of up to 12 employees
Automotive Technician Apprentice
Autoline Toyota
05.2017 - 01.2018
- Completed customer orders and warranty services according to manufacturer specifications.
- Inspected cars to diagnose problems and perform repairs.
- Maintained accurate records of time and materials required to perform repairs and service.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
Parts Advisor
Canadian Tire
04.2016 - 07.2016
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Bus Person
Mariott Hotel
05.2014 - 05.2016
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Greeted customers and provided menus upon arrival to dining room.
Education
No Degree - Automotive Service Technician And Operations
Niagara College
Welland, ONSkills
- Privacy Protocols
- Daily Logs
- Critical Thinking
- Sales Expertise
- Coordinating Maintenance Schedules
- Operational Improvements
- Customer Satisfaction
- Process Improvement
- Client Relations and Retention
- Interdepartmental Collaboration
- Industry Trends
Accomplishments
over the last 6 years working my current Job, i have been promoted throughout the service team twice, been the top 5 Advisor out of 60 in our dealer group (Auto IQ) two years in a row, and achieved my goal of becoming the #1 advisor in 2023. I am young, and hungry for success. please consider me for this opportunity and allow me a in person meeting to further prove my worth.
Bodybuilding
2 years with strict dedication and lifestyle changes focusing on diet habits, training and overall health
Timeline
Fleet Service Advisor
Ed Learn Ford Lincoln LTD.
01.2018 - Current
Automotive Technician Apprentice
Autoline Toyota
05.2017 - 01.2018
Parts Advisor
Canadian Tire
04.2016 - 07.2016
Bus Person
Mariott Hotel
05.2014 - 05.2016
No Degree - Automotive Service Technician And Operations
Niagara College
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