Jeffrey Catabay
South San Francisco
Summary
Dynamic Shift Lead/Supervisor Barista at Elevate Gourmet Brand with proven leadership and exceptional customer service skills. Expert in coffee preparation and equipment operation, I successfully trained new baristas, enhanced customer satisfaction, and maintained high cleanliness standards. Passionate about fostering team collaboration and ensuring a delightful coffee experience for every guest.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Barista Shift Lead
Elevate Gourmet Brand (SFO)
San Francisco
09.2023 - Current
- Supervised daily coffee preparation and service for customers.
- Trained new baristas on beverage techniques and customer service standards.
- Managed inventory levels, ensuring supplies were stocked and organized.
- Implemented clean station practices to maintain a tidy work environment.
- Coordinated shift schedules to ensure adequate staffing during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Operated espresso machines and other equipment safely and efficiently.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Resolved customer complaints or referred them to a manager as needed.
- Monitored the performance of staff to ensure that quality standards were met.
Ordinary Seaman
Thome Ship Management
Makati City
08.2015 - 07.2017
- Operated deck machinery during loading and unloading of cargo.
- Assisted officers with navigation and watchkeeping duties on the bridge.
- Conducted routine safety checks on life-saving equipment and firefighting gear.
- Participated in routine maintenance tasks for deck equipment and gear.
- Performed general maintenance duties on board ship such as painting, chipping rust and cleaning decks.
- Participated in regular safety drills such as abandon ship drill, fire drill, man-overboard drill.
- Followed instructions from Commanding Officer regarding operation of the vessel at sea.
- Helped maintain cleanliness throughout the vessel's interior areas.
- Monitored security of vessel by performing lookout duties.
- Assisted with navigational maneuvers such as anchoring, mooring or docking procedures.
- Attended to safety precautions during loading and unloading operations.
- Loaded and unloaded supplies from vessels using crane or other lifting devices.
Education
Training For Security Guard
The Loss Prevention Group Inc.
Oakland, CA09-2024
Bachelor of Science in Marine Transportion - Seaferer/Marine Transportaion
PUNP
Philippines10-2012
Skills
- Coffee preparation
- Team leadership
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Performance monitoring
- Leadership skills
- Cash handling proficiency
- Food safety compliance
- Critical thinking
- Problem-solving aptitude
- Manage cash register
- Food preservation
- Cargo handling
- Deck machinery operation
- Painting and chipping
- Elementary first aid
- Basic seamanship
- Deck maintenance
- Vessel safety procedures
- Firefighting training
- Bridge teamwork
- Security awareness
- Ship maintenance
- First aid proficiency
- Watchkeeping abilities
- Safety management
- Multitasking
- Clean station practices
- Conflict resolution
- Inventory management
- Customer relationship management
- Attention to detail
- POS system operation
- Cash handling
- Analytical thinking
Languages
English
Professional
Tagalog
Full Professional
Timeline
Barista Shift Lead
Elevate Gourmet Brand (SFO)
09.2023 - Current
Ordinary Seaman
Thome Ship Management
08.2015 - 07.2017
Training For Security Guard
The Loss Prevention Group Inc.
Bachelor of Science in Marine Transportion - Seaferer/Marine Transportaion
PUNP