Givonni Garcia

• Opened coffee counter and restaurant, creating menus and solidifying coffee recipes.
• Established standards for drinks and work procedures to ensure quality service.
• Managed to-go and restaurant coffee stations, assisting with breakfast and lunch services as needed.
• Supervised team members during shifts, promoting efficient daily operations.
• Acquired training in all service roles, including server, food runner, busser, and bartender.
• Learned fine dining service techniques, ensuring smooth communication between customers and coworkers.
• Recommended products based on understanding of customer needs and preferences.
• Trained new employees on coffee and tea expertise and our standard service procedures.

Barista:

• Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
• Controlled the line and crowd with quick, efficient service, including consistent latte art to keep up company standard
• Maintained clean environments while working the register, bar, and coordinating with chefs.
• Maintained regular and consistent attendance and punctuality.

Management:

• Trained new baristas with positive reinforcement, and respectful, encouraging coaching.
• Managed coffee bean production and retail sales throughout all 5 locations along with our online store.
• Worked with co-manager to introduce new brunch program and created new systems to increase productivity and sales.
• Worked with the owner to introduce Door-dash and Grubhub to increase profits.
• Became very familiar with backend editing and management of our online POS system (square).
• Completed various business administrative functions including end of day cash handling, bank deposits, and supply ordering.