Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ALEN ROY

Sydney,NS

Summary

Dedicated Continuing Care Assistant with a proven track record at Celtic Court, excelling in compassionate caregiving and direct patient care. Recognized for resolving patient concerns and enhancing their quality of life through effective communication and adaptability. Committed to delivering high-quality support while fostering strong interpersonal relationships.

Overview

5
5
years of professional experience

Work History

Continuing Care Assistant

Celtic Court
10.2024 - Current
  • Helped patients care for themselves by teaching use of cane or walker and special utensils to eat.
  • Encouraged and provided moral support for patients to help adjust to disabilities and illnesses.
  • Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds and persistent coughs.
  • Supplied physical support to assist patients in performing daily living activities such as getting out of bed, bathing, dressing, toileting and walking.
  • Prepared and served food for patients and family members, following special prescribed and diets.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Customer Service Representative

The Sydney Call Centre
01.2020 - 12.2023
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Program/Certification - Continuing Care Assistant

CBBC Career College
Sydney, NS
10-2024

Skills

  • Compassionate caregiving
  • Direct patient care
  • Healthcare ethics
  • Decision-making
  • Complaint resolution
  • Team Player
  • Strong interpersonal skills
  • Less supervision
  • Adaptability and flexibility

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Limited Working

Timeline

Continuing Care Assistant

Celtic Court
10.2024 - Current

Customer Service Representative

The Sydney Call Centre
01.2020 - 12.2023

Program/Certification - Continuing Care Assistant

CBBC Career College

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ALEN ROY