Jeff McEwen
Plog
Nanaimo,BC
Summary
Accomplished leader with a proven track record at DHL, enhancing operational efficiency through strategic planning and execution. Expertise in P&L management and workforce collaboration contributes to significant process improvements, extensive automation implementation, and robust safety protocols. Proven problem-solving abilities have consistently boosted productivity and elevated client satisfaction levels.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Director of Operations
DHL
Bowling Green, Kentucky, USA
03.2014 - 07.2024
- Developed procedures optimizing process flow while prioritizing safety.
- Established operational guidelines and identified opportunities for improvement.
- Coordinated operations for a nationwide supply chain valued in millions, encompassing over 800 FTE and extensive warehouse facilities.
- Devised and executed operational strategies to enhance efficiency, cut costs, and elevate customer satisfaction.
- Managed $70 million deployment of new automation systems in a 1.4 million sq. ft. CPG warehouse.
- Guided the team in achieving targets and maintaining deadline compliance.
- Monitored progress by establishing plans, budgets and measuring results.
- Enhanced client relationships through effective issue resolution and communication.
General Manager
DHL (EXEL)
Brantford, Ontario
10.2006 - 03.2014
- Recruited, hired, and trained new staff members according to organizational standards.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Built strong operational teams to meet process and production demands.
- Provided strategic direction to staff members in order to maximize productivity.
- Fostered culture prioritizing adherence and exceeding safety regulations.
Operations Manager
American Eagle Outfitters
Mississauga, Ontario
02.2000 - 10.2006
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Built strong operational teams to meet process and production demands.
Owner Operator
Trailhead
Toronto, Ontario
01.1992 - 01.2000
- Devised and executed business strategies enhancing revenue streams.
- Preserved relationships with vendors to secure beneficial agreements for materials.
- Addressed customer complaints efficiently to uphold business reputation.
Education
Post Graduate Supply Certification - Logistics And Supply Chain Management
Michigan State University
Illinois05-2010
PLog (Professional Logistician) - Logistics And Supply Chain Management
The Logistics Institute
Toronto, ON12-2008
Skills
- Strategic planning and execution
- Workforce planning
- Process improvements
- P&L management
- Problem-solving
- Health, Safety, and Environmental Compliance
Certification
- Master facilitator of Certified Supply Chain Specialist (CSCS) and Certified Supply Chain Manager (CSCM)
Timeline
Director of Operations
DHL
03.2014 - 07.2024
General Manager
DHL (EXEL)
10.2006 - 03.2014
Operations Manager
American Eagle Outfitters
02.2000 - 10.2006
Owner Operator
Trailhead
01.1992 - 01.2000
Post Graduate Supply Certification - Logistics And Supply Chain Management
Michigan State University
PLog (Professional Logistician) - Logistics And Supply Chain Management
The Logistics Institute
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