Jeff LaRocque

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Demonstrated product features and benefits for customers' needs.
• Suggested ideas for improving store operations and increasing profits.
• Processed transactions using a point-of-sale system.

• Maintained confidentiality when addressing sensitive information with tact and diplomacy.
• Communicated clearly and listened attentively throughout interview process to facilitate exchange of information.
• Checked all contact information from respondents for accuracy and implemented it into company's computer system.
• Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.

• Compared shipment contents with paperwork to support inventory accuracy and records management.
• Prepared accurate shipping orders and bills of lading to direct and route materials.
• Documented damaged, inaccurate or missing products and reported to management.
• Organized storage areas to maximize movement and minimize labor.

•Provide prompt courteous and efficient service
•Achieve departmental sales targets by recommending appropriate products and services which meet customer's needs
•Research information through various source materials and to provide accurate information to clients
•Recognise and expand client's business through cross selling
•Educate, encourage and support peers in contributing ideas to positively impact customer and colleague experiences and business procedures.

•Responsible for the initial activation of credit cards
•Sell and up-sell various products and services
•Respond to customer inquiries in a pleasant, courteous, professional and well-informed manner.
•In conjunction with on-screen customer information, identify customer needs through contact while simultaneously reading/updating customer information on the system.
•Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
•Fulfill customer expectations in a manner that complies with policies, practices and procedures.
•Accurately complete appropriate documentation for each transaction.
•Wrap up calls by inputting data for call history.
•Participate in continuous improvements, with focus on service excellence.

•Connect and build rapport with a variety of customers and their changing needs.
•Take appropriate action to efficiently resolve issues.
•Take accountability to solve issues from beginning to end.
•Completing administrative activities associated with serving customers.
•Building relationships and loyalty with customers via friendly, efficient and high-quality customer service.
•Using customer service tools, systems and training to understand and resolve customer questions and concerns.
•Complete transactions with a sense of urgency and an attention to detail.
•Identifying and introducing opportunities for customers to benefit from Rogers products and services, based on their needs and interests.

•Resolve customer enquiries and provide customers with efficient and complete solutions to meet their needs.
•Calculate payroll
•Manage employee scheduling
•Meet sales quotas and “up sell” to increase sales
•Train new hires
•Maintain inventory
•Merchandising
•Sustain a clean and neat work area