CHINECHEREM OKPALA
WINNIPEG,MB
Summary
Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency. Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Sales Associate
Winnipeg Blue Bombers Store
11.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
CUSTOMER SERVICE REPRESENTATIVE
MTN (Mobile Telecommunication Network)
08.2021 - 01.2023
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Remained open to feedback from supervisor and peers to build and improve skills set
- Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates.
Education
BACHELOR OF ARTS (B.A.) IN APPLIED COMPUTER SCIENCE -
University of Winnipeg
Winnipeg, Manitoba07.2026
HIGH SCHOOL DIPLOMA -
Christ the King College
Abuja, Nigeria08.2022
Skills
- Information Security
- Data Collection
- Data Entry
- Call center experience
- Sales expertise
- Spreadsheets
- Critical Thinking
- Retail store support
Problem-solving skills
Multi-tasking strength
Time Management
Teamwork and Collaboration
Languages
English
Native or Bilingual
Timeline
Sales Associate
Winnipeg Blue Bombers Store
11.2023 - 05.2024
CUSTOMER SERVICE REPRESENTATIVE
MTN (Mobile Telecommunication Network)
08.2021 - 01.2023
BACHELOR OF ARTS (B.A.) IN APPLIED COMPUTER SCIENCE -
University of Winnipeg
HIGH SCHOOL DIPLOMA -
Christ the King College
Similar Profiles
Buck PierceBuck Pierce
Offensive Coordinator at Winnipeg Blue BombersOffensive Coordinator at Winnipeg Blue Bombers
Abraham RobertsAbraham Roberts
Ticket Inspector & Guest Service Agent at Winnipeg Blue BombersTicket Inspector & Guest Service Agent at Winnipeg Blue Bombers
Alexander StuartAlexander Stuart
Laborer at Winnipeg Blue BombersLaborer at Winnipeg Blue Bombers