Jeevani Vipparathi
Surrey
Summary
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 5years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Overview
6
6
years of professional experience
Work History
NR Relationship Manager
Kotak Mahindra Bank
10.2022 - 07.2023
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Service Delivery Manager
Axis Bank
06.2020 - 07.2021
- Streamlined operations for improved customer satisfaction and retention rates.
- Reduced turnaround time with effective resource allocation and task prioritization.
- Led cross-functional teams to achieve project goals on time and within budget.
- Enhanced service delivery by developing and implementing efficient processes.
Associate Service Delivery Manager
IndusInd Bank
11.2017 - 06.2020
- Managed client relationships to ensure high levels of satisfaction and timely resolution of issues.
- Oversaw multiple projects simultaneously, ensuring on-time completion and adherence to quality standards.
- Improved service delivery efficiency by streamlining processes and implementing best practices.
Education
Master of Arts - Leadership And IT Management
Trinity Western University
Langley, BC11.2025
MBA - Business Administration
Sikkim Manipal University
Visakhapatnam,India.07.2021
BBA - Business Administration
Andhra University
Visakhapatnam,India.04.2016
Skills
- Excellent Communication
- Customer Portfolio Management
- Relationship Management
- Product Recommendations
- Portfolio Growth
- Service Support
- Customer Service
- Customer Relationships
- Account Management
Accomplishments
- Promoted as Deputy Manager within 1 year of service in the year 2017
- Recognized as one of the top 5 Service Operations Manager in PAN India for the year (2018-2019).
- Ranked among Top 3 in sales PAN India level in 2019.
- Positioned as 1st qualifier in the state for Sales and Service assessment with 4 awards in Life Insurance and Mutual Funds in the year2020 .
Languages
English
Full Professional
Timeline
NR Relationship Manager
Kotak Mahindra Bank
10.2022 - 07.2023
Service Delivery Manager
Axis Bank
06.2020 - 07.2021
Associate Service Delivery Manager
IndusInd Bank
11.2017 - 06.2020
Master of Arts - Leadership And IT Management
Trinity Western University
MBA - Business Administration
Sikkim Manipal University
BBA - Business Administration
Andhra University
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