JEENA HANIFZAI
Welland
Summary
Experienced professional with background in dental practice management, food and clothing industry. Hardworking and passionate job seeker with strong organizational skills, eager to secure entry-level positions in administration field. Easily-trained and quick learner, looking to maintain full-time position that offers professional challenges utilizing interpersonal skills. Excellent at time management and problem-solving, ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Team Member
Tim Hortons
09.2021 - Current
- Prepared food & drink orders and served customers with a professional demeanor
- Provided excellent customer service by greeting customers and meeting quality expectations
- Trained new employees by demonstrating tasks and coaching during daily activities
- Collected payments from customers, by accepting cash, debit and credit
Assistant Office Receptionist
Airport Dental Centre
06.2020 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Scheduled, rescheduled, and cancelled appointments for dental patients
- Acquired insurance breakdown and necessary information from Insurance carriers
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
Volunteer
Seva Food Bank
05.2020 - 06.2020
- Worked well with teammates and accepted coaching from management team
- Collaborated with team members to complete orders
- Assisted with special events and programs
- Assisted with stocking of shelves in warehouse
Dental Sterilization Technician
Komal Jain Dentistry
03.2019 - 04.2020
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces following protocols
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors
- Received deliveries to stock supply closet and manage inventory of dental products and equipment
Dental Assistant
River Grove Dental
05.2019 - 02.2020
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
- Guided and greeted patients through their visits
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prepare for next patient and maintained health and safety practices
Receptionist Assistant
Polaris Dental
03.2018 - 01.2019
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with patients, and updated their records
- Answered central telephone system and directed calls accordingly
- Organized electronic and hard copy filing systems for easy retrieval of documents and information
Keyholder & Sales Associate
Urban Kids & Nugateau Patisserie
10.2016 - 01.2018
- Completed store opening and closing procedures; managed cash register after end of shift to balance and record accurate transactions
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Cashier & Server
Afghan Kebob Cuisine
10.2015 - 09.2016
- Greeted customers, explained menu items, and suggested appropriate food and drink options
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Stocked and replenished merchandise according to store’s merchandising layout
Education
High School Diploma -
Thomas L. Kennedy Secondary School
Mississauga, ON06.2020
Skills
- Outstanding customer service skills
- Highly detail-oriented and organized
- Strong interpersonal and communication skills
- Fluency in English, Persian, Pashto, Urdu
- Creativity in merchandising and display
- Strong sales and marketing aptitude
- Working under pressure and time management
- Confident user of MS Office tools (Word, PowerPoint, Outlook)
- Artistic and dexterity
- Written Communication
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Urdu
Full Professional
Hindi
Full Professional
Timeline
Team Member
Tim Hortons
09.2021 - Current
Assistant Office Receptionist
Airport Dental Centre
06.2020 - 08.2021
Volunteer
Seva Food Bank
05.2020 - 06.2020
Dental Assistant
River Grove Dental
05.2019 - 02.2020
Dental Sterilization Technician
Komal Jain Dentistry
03.2019 - 04.2020
Receptionist Assistant
Polaris Dental
03.2018 - 01.2019
Keyholder & Sales Associate
Urban Kids & Nugateau Patisserie
10.2016 - 01.2018
Cashier & Server
Afghan Kebob Cuisine
10.2015 - 09.2016
High School Diploma -
Thomas L. Kennedy Secondary School
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