Jed Yun
Bellflower
Summary
Motivated professional with proven ability to master new skills and adapt to dynamic environments. Strong work ethic complemented by exceptional interpersonal skills enhances team collaboration and support delivery. Proficient in problem-solving and providing effective solutions, consistently contributing to organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Analyst/Onsite Implementation
Digital Business Solutions
09.2024 - 12.2025
- Enhanced system performance by resolving complex technical issues for clients.
- Decreased response times through efficient ticket management and prioritization.
- Connected scanners, printers, and machines by promptly installing software on clients' computers.
- Diagnosed and troubleshot hardware, software, and network issues effectively.
- Collaborated as part of a team to provide support and guidance.
- Traveled extensively to train pharmacy staff on system usage and support.
Pharmacy Technician
Pioneer Pharmacy
07.2017 - 09.2024
- Ensured accurate medication preparation through diligent counting and labeling.
- Entered patient profiles and billing data into pharmacy software system efficiently.
- Delivered medications to pharmacists after retrieving them from storage per orders.
- Maintained inventory records by ordering drugs from wholesalers as needed.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Facilitated new employee training on pharmacy procedures and best practices.
Education
Bachelor of Science - Aerospace Engineering
California State University of Long Beach
Long Beach, CA12.2023
Skills
- Prescription Filling
- Drug Inventory Control
- Medication Dispensing
- Problem-Solving Skills
- Team Collaboration
- Hardware configuration
- Customer support
- Hardware troubleshooting
- Product training
- Staff education and training
- Remote technical support
- Software installation
Accomplishments
- [Fall 2021 Semester] - President's Honor List
- [President's Volunteer Service Award 2015, 2016, 2017] Recipient
Certification
- Pharmacy Technician license (TCH 177622)
Timeline
Technical Support Analyst/Onsite Implementation
Digital Business Solutions
09.2024 - 12.2025
Pharmacy Technician
Pioneer Pharmacy
07.2017 - 09.2024
Bachelor of Science - Aerospace Engineering
California State University of Long Beach