Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
References
Languages
Certification
Timeline
Generic

JEBIN BENNY

Whites Lake,NS

Summary

I am a results-oriented business analyst graduate currently working in Insurance industry with a robust skill set encompassing data-driven decision-making, project management, and customer-centric service. Specializing in requirements gathering, data analysis, and predictive modeling, I bring proficiency in diverse software tools and methodologies to drive impactful insights. My expertise extends to recognizing emerging market trends, underpinned by a successful track record in fraud detection, risk management, and streamlined business process optimization. Furthermore, my adeptness in customer service and dispute resolution underscores my ability to resolve intricate issues and deliver tailored financial solutions. With a versatile background spanning insurance, finance, and telecommunications, I consistently showcase technical proficiency, ensuring exceptional outcomes across industries.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Licensed Insurance Advisor and Underwriting

TD Insurance
09.2021 - Current
  • Evaluating business and individual customer needs, alongside their financial situations, to formulate highly-customized policy recommendations.
  • Utilized analytical skills to examine historical data and identify emerging market trends, proactively detecting and preventing fraudulent activities.
  • Conducted thorough investigations to unearth the root causes of fraudulent incidents, demonstrating a keen eye for detail and a commitment to risk mitigation.
  • Applied expertise in diagnosing and resolving complex system errors and glitches, ensuring the seamless operation of critical systems.
  • Addressed critical system malfunctions effectively, contributing to the uninterrupted workflow of insurance processes.
  • Deployed comprehensive risk assessment techniques to meticulously analyze applicant data, providing a foundation for informed decision-making in underwriting.
  • Crafted tailored insurance policies, aligning them with both customer needs and risk management strategies.

Customer Service Representative & Dispute representative

CIBC
05.2019 - 03.2021
  • Responded adeptly to customer inquiries, addressing concerns and resolving issues associated with credit card accounts.
  • Proficiently identified and investigated unusual or suspicious patterns within credit card accounts, leveraging analytical skills to ensure financial integrity.
  • Applied investigative techniques to delve into suspicious transactions, demonstrating a keen eye for detail and contributing to fraud prevention efforts.
  • Collaborated with clients to understand and analyze their financial objectives, proposing tailored solutions to address their unique needs.
  • Skillfully analyzed clients' financial objectives and credit management strategies, providing valuable insights to enhance financial decision-making.
  • Contributed to the resolution of customer complaints, demonstrating a proactive approach to problem-solving and ensuring customer satisfaction.

Tele Sales Consultant

Zedd Customer Solutions for Rogers
07.2017 - 11.2018
  • Successfully propelled sales of cutting-edge Rogers products and services, consistently exceeding targets through a strategic and customer-centric approach.
  • Initiated opportunity discovery calls within the Rogers database, employing a proactive and targeted outreach to uncover potential leads and business opportunities.
  • Masterfully identified and assigned leads based on standardized qualified lead criteria, ensuring a streamlined and efficient lead management process.
  • Cultivated lasting customer relationships by delivering prompt and exceptional sales and after-sales service, earning a reputation for excellence and building brand loyalty.

Client Service Representative

I Marketing solutions
02.2017 - 07.2017
  • Conducted in-depth market research utilizing advanced data management techniques, extracting, cleansing, and analyzing large datasets to derive meaningful insights and trends.
  • Utilized data-driven surveys to systematically identify customer needs and preferences, contributing to the development of targeted marketing strategies and product enhancements.
  • Executed comprehensive research projects, overseeing data collection, analysis, and interpretation to generate detailed reports.
  • Applied statistical and analytical methodologies to extract valuable patterns and trends, providing a solid foundation for strategic decision-making.
  • Collaborated with cross-functional teams to refine data collection processes, ensuring accuracy and relevancy in reporting.
  • Developed and maintained databases, implementing efficient data storage and retrieval systems to streamline information access for analytical purposes.
  • Utilized visualization tools to create compelling reports, facilitating clear communication of findings to stakeholders.


Education

BBA -

MG UNIVERSITY
04.2015

Post Graduate Diploma in Marketing Management and professional sales. -

Lambton College of Applied Arts And Technology
03.2017

Business Analyst Certification By Google -

Coursera
01.2024

Business Analysis Modeling Skills & Techniques in Business Analysis -

Udemy

Business Analyst Certification in Business Analysis -

The International Association of Professions Career College (IAP)

Skills

Analytical Expertise:

Data Analysis
Reporting and Optimization
Data-Driven Decision-Making
Predictive Modeling
Emerging Market Trends Identification

Project Management and Methodologies

Project Management
Agile/Waterfall Methodologies
Use Case Development
User Story Creation

Risk Management and Quality Assurance

Quality Assurance
Risk Management
Fraud Detection Algorithms
Anomaly Detection
Pattern Recognition

Business and Financial Acumen

Requirements Gathering
Business Process Modeling
Business Case Development
Cost-Benefit Analysis
Financial Planning

Technical Proficiency

SQL Expertise
Power BI
Excel
PowerPoint
Software Documentation

Multimedia and Visual Communication

Multimedia Software Proficiency (Final Cut Pro, Premiere Pro, After Effects, Motion, Photoshop)
Presentation Skills

Industry Knowledge

Claims Handling

Insurance (Property, Auto, life and injury)
Underwriting Principles

Soft Skills

Organizational Skills
Time Management
Decision Making
Problem Solving
Conflict Resolution

Accomplishments

Google Data Analytics Capstone: Complete a Case Study

  • Successfully completed the Google Data Analytics Capstone training program, specializing in case study methodology.
  • Acquired skills in approaching, structuring, and presenting case studies effectively.
  • Engaged in practical case studies provided by Google, receiving valuable feedback, suggestions, and corrections to enhance analytical and presentation skills.

Hobbies and Interests

  • Passionate about soccer and enjoy playing and following the sport in my free time.
  • Content creation is a hobby of mine, including making videos, short films, and music.
  • Volunteering is important to me, and I have been involved in organizing blood donation camps as part of the national service scheme in India.
  • I have experience coordinating events, including serving as the coordinator for a management fest.

References

References available upon request

Languages

English
Full Professional
Malayalam
Native or Bilingual
Tamil
Full Professional
Hindi
Professional Working
French
Elementary

Certification

Power BI Essential Training

Issued by the National Association of State Boards of Accountancy (NASBA)
Comprehensive training in Power BI, focusing on essential skills for data visualization, analysis, and reporting.


SQL: Data Reporting and Analysis

Issued by LinkedIn Education
Specialized training in SQL, with a focus on data reporting and analysis techniques, providing a solid foundation for proficient data management and manipulation.


Certified Insurance Consultant License (Property & Casualty), Individual

  • Issued by various province (NS,AB,NWT,NW,SK,NB,YK)
  • Licensed to provide expert guidance in Property and Casualty insurance, demonstrating proficiency in insurance principles and regulations.

Timeline

Licensed Insurance Advisor and Underwriting

TD Insurance
09.2021 - Current

Customer Service Representative & Dispute representative

CIBC
05.2019 - 03.2021

Tele Sales Consultant

Zedd Customer Solutions for Rogers
07.2017 - 11.2018

Client Service Representative

I Marketing solutions
02.2017 - 07.2017

BBA -

MG UNIVERSITY

Post Graduate Diploma in Marketing Management and professional sales. -

Lambton College of Applied Arts And Technology

Business Analyst Certification By Google -

Coursera

Business Analysis Modeling Skills & Techniques in Business Analysis -

Udemy

Business Analyst Certification in Business Analysis -

The International Association of Professions Career College (IAP)

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JEBIN BENNY