Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Hobbies and Interests
Timeline
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Nidhin Rajesh

19 Flintridge Road Scarborough,ON

Summary


Licensed Insurance Professional with strong analytical skills and deep understanding of underwriting, claims, and policy management. Proven ability to drive results through collaboration, adaptability, and strategic problem-solving. Adept at customer relations, risk assessment, and regulatory compliance, ensuring exceptional client service and operational excellence. Known for reliability and effective communication within dynamic team environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Licensed Insurance Advisor

RBC Insurance Agency Ltd.
01.2023 - Current
  • Delivered tailored home and auto insurance solutions to diverse client needs across Ontario, focusing on risk assessment and compliance.
  • Maintained 92% accuracy in underwriting performance across all quarters.
  • Achieved a 60% closure rate in auto insurance sales and 70% property insurance sales in FY 2024, contributing to team and Advise Center targets.
  • Earned the Underwriter Club Silver Award in Q4 for consistent excellence in underwriting decisions and client service.
  • Communicated complex insurance policies in an accessible manner, building trust and satisfaction with clients.
  • Ensured complete documentation and adherence to internal controls and regulatory standards.
  • Achieved Level 2 Underwriting Authority for consistent Underwriting expertise .
  • Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
  • Calculated quotes and educated potential clients on insurance options.
  • Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
  • Negotiated favorable terms on behalf of clients when dealing with insurers, securing optimal coverage at competitive prices.
  • Stayed current with industry regulations and compliance requirements, minimizing potential risks for both the agency and its clients.
  • Conducted thorough policy reviews, identifying gaps in coverage or opportunities for cost savings for clients.
  • Upsold additional coverage options to existing clients, ensuring comprehensive protection for their needs.
  • Analyzed clients'' risk profiles to recommend suitable insurance policies tailored to their unique circumstances.
  • Developed and implemented promotional strategies to increase customer base.
  • Identified and solicited sales prospects in agency databases.
  • Negotiated contracts and terms of sale with potential customers.
  • Monitored customer feedback and identified areas of improvement.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Conducted annual reviews of existing policies to update information.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Collected premiums on or before effective date of coverage.
  • Finalized sales and collected necessary deposits.
  • Educated clients on insurance policies and procedures.
  • Utilized CRM software to manage client relationships.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

Technical Sales Representative

NTT (Rogers)
11.2021 - 01.2023
  • Consulted with over 300 clients, identifying optimal wireless and internet solutions that improved customer satisfaction and retention.
  • Achieved an average monthly sales target of 110%, ranking in the top 15% of the sales team.
  • Increased customer renewals by 20% through personalized follow-ups and service troubleshooting.
  • Coordinated with technical support and logistics to ensure timely installation and issue resolution.
  • Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
  • Engaged large and medium end-users to deliver company's total value proposition to increase sales.
  • Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
  • Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
  • Leveraged excellent communication skills when presenting complex technical information to non-technical audiences.
  • Collaborated with customers and asked questions to assess needs and budgets.
  • Developed strong relationships with key industry players, enhancing company reputation and market presence.
  • Participated in trade shows and conferences to expand professional network and increase company visibility within the industry.
  • Increased product sales by effectively communicating technical specifications and benefits to potential clients.
  • Conducted regular performance reviews of sales territories, identifying areas for improvement and reallocating resources accordingly.

Part-Time Front Counter Staff

Shawarma Daddy
10.2019 - 10.2020
  • Delivered high-quality customer service in a fast-paced environment, serving over 150 customers daily.
  • Managed POS transactions with 98% accuracy and minimized wait times during peak hours.
  • Maintained cleanliness, food safety, and quality standards in line with public health regulations.
  • Assisted in training new hires, improving onboarding speed and team cohesion.

Retail Sales Supervisor

Preethy Super Market
06.2018 - 07.2019
  • Supervised a team of 10+ employees, improving team productivity by 25% through structured training and delegation.
  • Increased monthly sales by 18% through optimized product placement and seasonal promotions.
  • Reduced inventory discrepancies by 30% by introducing systematic stock management procedures.
  • Handled escalated customer issues, ensuring a 95% satisfaction resolution rate.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
  • Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.

Education

Post Graduate Diploma - Food Science Technology

Centennial College
Toronto, ON
04.2021

Bachelor’s Degree - Biotechnology

Amrita University
Kollam, Kerala, India
05-2018

Skills

  • Underwriting support proficiency
  • Client-Centered Insurance Solutions
  • Detailed Data Analysis
  • Policy Review & Regulatory Compliance
  • Effective Written & Verbal Communication
  • Team Player with Collaborative Mindset
  • Active & Empathetic Listening Skills
  • Time Management & Organizational Skills
  • Problem Solving & Critical Thinking
  • Adaptability and Continuous Learning
  • Attention to Detail and Analytical Thinking
  • Microsoft Office (Excel, Word, Outlook)
  • Salesforce CRM
  • Internal RBC Systems (Policy & Risk Documentation)
  • Basic Knowledge of Underwriting Guidelines & Tools
  • Underwriting principles
  • Portfolio management
  • Policy analysis
  • Claims handling
  • Customer service
  • Quotes and sales
  • Client needs analysis
  • Policy renewals
  • Negotiation
  • Account management
  • Upselling
  • Risk mitigation
  • New client acquisition
  • Property insurance
  • Client retention
  • Regulatory compliance
  • Policy writing
  • CRM software
  • Claims reporting systems
  • Client assessment
  • Insurance product promotion
  • Referral pipeline maintenance
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Call center customer service
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Customer engagement
  • Relationship building
  • Insurance policy sales
  • Task prioritization
  • Property and casualty insurance
  • Analytical thinking
  • Conflict resolution
  • Goal setting
  • Risk assessment
  • Customer account review
  • Problem-solving

Certification

  • OTL (Other Than Life) General Insurance License :Ontario -23213329
  • Prince Edward Island General Insurance License : 54108
  • Saskatchewan General Insurance License : 089296
  • Nova Scotia General Insurance License : 23334773600000
  • Alberta General Insurance License : H-5447371-10961872
  • New Brunswick General Insurance License : 230047719
  • British Columbia General Insurance License : 0047108-R01
  • Proactive Advise Culture Level 1 Certification

Languages

English (Fluent)
Native or Bilingual
Hindi
Full Professional
Malayalam
Native or Bilingual
Tamil
Native or Bilingual

Hobbies and Interests

  • Swimming
  • Reading
  • Basketball
  • Golf

Timeline

Licensed Insurance Advisor

RBC Insurance Agency Ltd.
01.2023 - Current

Technical Sales Representative

NTT (Rogers)
11.2021 - 01.2023

Part-Time Front Counter Staff

Shawarma Daddy
10.2019 - 10.2020

Retail Sales Supervisor

Preethy Super Market
06.2018 - 07.2019

Post Graduate Diploma - Food Science Technology

Centennial College

Bachelor’s Degree - Biotechnology

Amrita University

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Nidhin Rajesh