Jean Paul BYUKUSENGE
Ottawa,ON
Summary
Professional Global & domestic project and Business development manager with more than 7 years of experience in Automotive, Construction & Financial Sector.
Overview
8
8
years of professional experience
Work History
Customers & Operations Associate
Canadian Tire Financial Services
St. Catharine's, ON
09.2023 - 06.2024
- Recommend new procedures for increasing the efficiency of day-to-day operations of CTFS products.
- Developed strategies to increase sales performance and improve customer retention rates.
- Coordinated with other departments when necessary in order to resolve complex problems quickly.
- Followed up with customers after resolving their issues or inquiries to ensure complete satisfaction.
- Maintained accurate records of customer interactions and transactions within the company's database.
- Processed orders, returns, exchanges, refunds, cancellations, warranties, credits. according to established protocols.
- Monitored competitors' activities in order to keep abreast of industry developments and adjust tactics accordingly.
Project Administrator
DOĞUŞ Construction and Trade Inc.
İSTANBUL
04.2021 - 08.2023
- Assisted in the development of project objectives and scope.
- Processes and tracks formal correspondence with both Clients and Subcontractors.
- Developed and maintained project plans, schedules, budgets, and other documents to ensure successful completion of projects.
- Managed resources such as personnel, materials, equipment, and funding necessary for successful completion of projects.
- Prepared presentations related to ongoing projects for senior management review.
- Ensured that all relevant documentation was up-to-date throughout the life cycle of each project.
- Created and distributed reports on project progress to stakeholders.
Global Business Manager
Mercedes-Benz Turk A.S
AKSARAY
01.2016 - 04.2021
- International Business, sales and marketing
- Developing strategies that maximize profit across international markets
- Identifying and analyzing global market trends.
Education
Masters of Business & Management -
QUEENS UNIVERSITY
05-2024
Bachelors of Communication -
SELCUK UNIVERSITY
06-2019
Skills
- Global Sales & Marketing
- Operation & Management
- Reporting and documentation
- Upselling and Cross Selling
- CRM software expertise
- Business development understanding
- Order Fulfillment
- Microsoft Exchange
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Turkish
Native/ Bilingual
Swahili
Full Professional
Timeline
Customers & Operations Associate
Canadian Tire Financial Services
09.2023 - 06.2024
Project Administrator
DOĞUŞ Construction and Trade Inc.
04.2021 - 08.2023
Global Business Manager
Mercedes-Benz Turk A.S
01.2016 - 04.2021
Masters of Business & Management -
QUEENS UNIVERSITY
Bachelors of Communication -
SELCUK UNIVERSITY
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