Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeannie Pearl Caber

Hamilton, Ontario,Canada

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

Work History

Customer Service Representative

FIRMOO Optical Store
  • Assist customers in understanding their prescriptions, and help them choose eyeglasses that best suit their lifestyles.
  • Collaborate with optometrists, fellow CSRs, and management to ensure smooth store operations, and excellent customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Performed administrative tasks such as filing online work, updating databases, and generating reports.
  • Developed positive relationships with customers through friendly interactions.

Virtual Assistant / Customer Support

Icicosmetics
  • Managed customer inquiries, order fulfillment, and inventory.
  • Performed data entry tasks, ensuring high levels of accuracy and efficiency.
  • Managed customer inquiries through email and telephone communication.
  • Created invoices and tracked payments received from customers.
  • Provided administrative support to ensure efficient operation of the office.

Medical Technologist

THE MEDICAL CITY
  • Performed a wide range of laboratory tests on various biological specimens, such as blood, urine, and tissue samples, to aid in diagnosing and treating diseases.
  • Conducted quality control and inventories.
  • Set up, cleaned, and maintained laboratory equipment.
  • Calibrated laboratory instruments and prepared reagents according to established protocols.
  • Assisted with training new medical technologists on proper techniques and safety regulations.

Education

(Ongoing) - Office Administration- Health Services

Mohawk College (Fennel Campus)
Hamilton, ON

Bachelor of Science - Medical Laboratory Technology

Central Philippine University
Iloilo City, Philippines

Skills

  • Quality control procedures
  • Administrative support
  • Customer service
  • Product knowledge
  • Multitasking and organization
  • Customer relationship management (CRM)

Timeline

Customer Service Representative

FIRMOO Optical Store

Virtual Assistant / Customer Support

Icicosmetics

Medical Technologist

THE MEDICAL CITY

(Ongoing) - Office Administration- Health Services

Mohawk College (Fennel Campus)

Bachelor of Science - Medical Laboratory Technology

Central Philippine University

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Jeannie Pearl Caber