Customer Service Representative
FIRMOO Optical Store
- Assist customers in understanding their prescriptions, and help them choose eyeglasses that best suit their lifestyles.
- Collaborate with optometrists, fellow CSRs, and management to ensure smooth store operations, and excellent customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Performed administrative tasks such as filing online work, updating databases, and generating reports.
- Developed positive relationships with customers through friendly interactions.