Supporting others
Jeannette Nanteguza
Hamilton,ON
Summary
Strong leader and problem-solver with sound judgment, adept at streamlining operations, managing priorities, and driving team success
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Early Childhood Assistance
YWCA Hamilton
5 2023 - Current
- Provided tailored instruction and support to meet each child's unique needs while fostering social-emotional growth through group activities and conflict resolution.
- Planned engaging activities to promote physical, social, and intellectual development.
Dietary Aid and Receptionist
Aberdeen Garden Retirement residence
3 2021 - Current
- Assisted new clients through various channels, providing information and support.
- Ensured mealtimes offered a consistently pleasant and welcoming experience for residents and their families.
Service Hub Student Ambassador
Seneca College of Applied Arts and Technology
09.2023 - Current
- Resolved customer complaints with empathy and professionalism, even in high-stress situations.
- Enhanced satisfaction by promptly addressing concerns and managing escalated calls effectively.
Education
Honours Bachelor of Science- Nursing - Nursing
Seneca Polytechnic
King City, ON 09.2022 - 05.2026
Skills
- Customer service
- Problem-solving
- Call management
- Time management
- Microsoft Excel
- Documentation
Certification
Preventing disease transmission, 2020
Volunteer Experience
Secretary
NRCC Hamilton | 2022 – Present
- Organize and manage church records, schedules, and communications.
- Assist in planning church events and activities.
Choir Leader
NRCC | 2022 – Present
- Lead and coordinate choir performances, ensuring engagement and participation.
Volunteer Supervisor
NRCC | 2022 – Present
- Train and oversee volunteers during community programs and church services.
- Foster a welcoming environment and ensure smooth operations during events.
Accomplishments
- Supervised 5 volunteers and coordinated placement based on department needs and volunteers skills.
- Collaborated with team of 5 in the development of NRRC Annual Conference
Interests
Timeline
Service Hub Student Ambassador
Seneca College of Applied Arts and Technology
09.2023 - Current
Honours Bachelor of Science- Nursing - Nursing
Seneca Polytechnic
09.2022 - 05.2026
Preventing disease transmission, 2020
AODA customer service program completion, 2021
Food handler certificate, 2021
Standard First Aid & CPR/AED level C CSA Std. Z1210-17 - Intermediate, 2022
Basic Life Support Provider Certificate, 2023
Early Childhood Assistance
YWCA Hamilton
5 2023 - Current
Dietary Aid and Receptionist
Aberdeen Garden Retirement residence
3 2021 - Current