Jeanne Reyes
North York,ON
Summary
Detail-oriented and dependable administrative professional with extensive experience in healthcare settings. Proficient in managing patient records, coordinating schedules, and optimizing office operations to enhance efficiency. Collaborative team player dedicated to achieving results while adapting to evolving demands. Recognized for exceptional communication skills, meticulous attention to detail, and the ability to handle sensitive information with the utmost discretion.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
AIMS-Airport Immigration Medical Services
05.2025 - 01.2026
- Documented patient information and organized diagnostic procedures to support physicians during immigration medical assessments.
- Handled eMedical ensured accuracy and confidentiality of patient data, and maintained smooth clinic workflow and compliance with IRCC regulations.
- Achieved timely processing of insurance claims and accurate verification of patient eligibility for services. Leveraged EMR and medical software to streamline workflows and improve service delivery.
- Managed patient scheduling and appointment coordination to optimize workflow efficiency.
Caregiver – Dementia Patient
Private Employer
01.2019 - 11.2022
- Delivered personalized, full-time care to a dementia patient, supporting daily living activities and medication management.
- Applied cognitive support techniques to enhance emotional well-being and reduce confusion in a safe, structured environment.
- Coordinated with healthcare professionals and family members to ensure consistent, compassionate, and patient-centered care.
- Maintained a clean and organized living environment, promoting hygiene and safety standards.
- Achieved a well-maintained home environment through diligent cleaning and meal preparation. Enhanced family satisfaction by effectively managing multiple domestic responsibilities. Contributed to a positive household atmosphere through reliable support.
Counter Supervisor
The Landmark
04.2012 - 12.2018
- Supervised day-to-day store operations including staff coordination, merchandising, and inventory management.
- Implemented training programs for frontline teams, enhancing service delivery and optimizing sales outcomes.
- Trained staff on counter procedures, enhancing team efficiency and performance cohesion.
- Supervised daily operations, ensuring adherence to service standards and customer satisfaction.
- Identified key areas for service enhancement through thorough examination of customer feedback.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Education
Diploma in Business
Seneca
Toronto, ON04-2025
Bachelor of Science in Information Technology
Southern Leyte State University
Philippines03-2012
Skills
- Office management
- Effective communication
- Effective time management
- Strong attention to detail
- Customer Service
- Proficient in Microsoft Office applications
- Scheduling and communication management
- Efficient data organization
- Strong technical skills
- Collaborative teamwork
- Ensuring client data privacy
Languages
English
Full Professional
Certification
CPR/AED/First-Aid Certificate
Timeline
Medical Administrative Assistant
AIMS-Airport Immigration Medical Services
05.2025 - 01.2026
Caregiver – Dementia Patient
Private Employer
01.2019 - 11.2022
Counter Supervisor
The Landmark
04.2012 - 12.2018
Diploma in Business
Seneca
Bachelor of Science in Information Technology
Southern Leyte State University