Jeanlyn Grace Gedalanga
Edmonton,AB
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Advisor
Club Demo Services
11.2023 - Current
- Spearheaded the organization of promotional events that resulted in greater brand awareness and elevated sales figures.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Increased sales by establishing rapport with customers and identifying their needs.
- Analyzed market trends and customer feedback to identify areas for potential growth or improvement.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Developed long-lasting client relationships by providing exceptional customer service.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Demonstrated features, answered questions and offered solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
Retail Sales Clerk
Catalina Ramos
01.2010 - 08.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Developed long-lasting client relationships by providing exceptional customer service.
- Increased sales by establishing rapport with customers and identifying their needs.
- Negotiated favorable contracts with suppliers, securing cost-effective deals that positively impacted company profits.
Education
High School Diploma -
Northern Alberta Institute of Technology
Edmonton, Canada04.2024
Certificate -
University Of Mindanao
Philippines10.2019
Bachelor of Science - Bachelor of Science in Information Technology
Davao Del Norte State College
Philippines09.2012
High School Diploma -
Little Panay National High School
Philippines03.2012
Skills
- Product Demonstrations
- Upselling strategies
- Sales Strategies
- Objection handling
- Industry Expertise
- Customer service experience
- Promotional understanding
- Brand Awareness
- Fluent in English
- Customer Needs Assessment
- Promotional planning
- Reliability
- Sales Techniques
- Problem-Solving
- Professionalism
- Teamwork and Collaboration
- Interpersonal Communication
- Problem-solving abilities
- Multitasking Abilities
- Written Communication
- Self Motivation
- Adaptability and Flexibility
- Excellent Communication
- Active Listening
- Sales experience
Websites
Languages
English
Full Professional
Tagalog
Native or Bilingual
Certification
- Food Safety Certified, Costco - 2024-2025
Timeline
Sales Advisor
Club Demo Services
11.2023 - Current
Retail Sales Clerk
Catalina Ramos
01.2010 - 08.2018
High School Diploma -
Northern Alberta Institute of Technology
Certificate -
University Of Mindanao
Bachelor of Science - Bachelor of Science in Information Technology
Davao Del Norte State College
High School Diploma -
Little Panay National High School
- Food Safety Certified, Costco - 2024-2025
Similar Profiles
Louis LamoureuxLouis Lamoureux
Sales Advisor at Club Demo ServicesSales Advisor at Club Demo Services
Gabriel Ruiz VazquezGabriel Ruiz Vazquez
Food Service Worker at Club Demo ServicesFood Service Worker at Club Demo Services
Natasha ChaplainNatasha Chaplain
Sous Chef at Demo ClubSous Chef at Demo Club