Jeanie Di Principe
Vaughan,ON
Summary
Self-motivated university graduate with a Bachelor of Science in Biology. Seeking to acquire a career in health services. Trusted office assistant with 10+ years of experience responsible for daily operations of an office environment. Known for improving operational efficiency through effective staff management, recordkeeping and customer service. Trusted customer service representative with extensive experience assisting customers through phone and email. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.
Overview
7
7
years of professional experience
Work History
Lunch Time Supervisor
St. Padre Pio CES
2017.09 - Current
- Assisted students with special needs, ensuring they received proper care and attention during lunch breaks.
- Organized engaging activities for students during indoor recesses, maintaining a fun yet orderly environment.
- Developed rapport with both educators and support staff which allowed for seamless cooperation and communication regarding student needs.
Staples Customer Service Representative
Global Upholstery Co. Inc.
2006 - 2009
- Staples Division, plant and office dedicated to the manufacture and shipment of office furniture to Staples/Business Depot Stores throughout Canada and the U.S
- Electronically received, released and maintained office furniture orders from Staples/Business Depot Canada stores
- Facilitated the necessary changes/additions/cancellations to orders
- Arranged and maintained shipping reports for management
- Troubleshot and resolved problems, handled customer service calls, warranty and parts and service issues for retailers and end users.
Product Development Assistant
Global Upholstery Co. Inc.
2003 - 2006
- Largest Manufacturer of Office Furniture in North America
- Created innovative product designs while taking client's ideas into consideration to customize products
- Provided competitive price quotes on customized office furniture including production lead times, drawings and specifications to clients on unique products designed to accommodate special applications such as wheel chair accessible desks for handicapped children
- Proactively pursued design changes that would better meet the needs of the clients
- Won several large tenders to furnish office layouts for companies such as IBM, Universities and hospitals by presenting customized furniture which best fit the client's requirements securing thousands of dollars in new contracts.
Customer Service Representative
Global Express (A Division of Global Upholstery Co. Inc.)
2000 - 2003
- Established by Global Upholstery to facilitate the need for ‘quick-ship' service
- Facilitated expedited shipping of warehoused inventory to 100+ vendors throughout the United States
- Managed the warehousing and shipping of a specialized office product to all Staples U.S
- Stores
- Delivered substantial savings by monitoring inventory to reduce backorders and streamline shipping and receiving
- Consolidated financial reporting between U.S
- Counterparts
- Prepared custom documentation daily for U.S
- Bound shipments
- Troubleshot and resolved problems, handled customer complaints, warranty and parts and service issues.
Export Clerk
Global Upholstery Co. Inc.
1992 - 2000
- Exporting Department
- Promoted rapidly from summer intern to a full-time team leader
- Responsible for training new employees and summer interns
- Supervised the department in the absence of the office manager
- Prepared custom documents for U.S
- Shipments, an average of 60 trailer loads per week
- Arranged and maintained reports for management.
Education
Bachelor of Science Degree - Biology
York University
North York, ON05.1998
Skills
- Windows
- Microsoft Word
- Excel
- Data Entry
- Fast Typing Speed
- Filing and data archiving
- Customer Service
- Problem-solving abilities
References
Available upon request.
Timeline
Lunch Time Supervisor
St. Padre Pio CES
2017.09 - Current
Staples Customer Service Representative
Global Upholstery Co. Inc.
2006 - 2009
Product Development Assistant
Global Upholstery Co. Inc.
2003 - 2006
Customer Service Representative
Global Express (A Division of Global Upholstery Co. Inc.)
2000 - 2003
Export Clerk
Global Upholstery Co. Inc.
1992 - 2000
Bachelor of Science Degree - Biology
York University
Similar Profiles
Sheryl LintagSheryl Lintag
Registered Nurse at Padre Pio Maternity and Medical Hospital Inc.Registered Nurse at Padre Pio Maternity and Medical Hospital Inc.
Cristian BarreraCristian Barrera
Server at Pio Pio RestaurantServer at Pio Pio Restaurant
Emily ValderramaEmily Valderrama
Manager at Pio Pio RestaurantManager at Pio Pio Restaurant