JEAN ELYSEE ULRICH GLAOU
Greater Sudbury,ON
Summary
Experienced salesperson well educated in communicating with different individuals,time management abilities, negotiating successful solutions and building client relationships. Devoted to giving every customer a positive and memorable experience. Strong work ethic, adaptability, and exceptional interpersonal skills. Focused on identifying customer needs, providing tailored solutions, offering superior support, and closing deals effectively. Strong team player with a proactive approach and dedication to achieving targets. Skilled in leadership, communication, marketing and negotiation. Adept at working effectively unsupervised and quickly mastering new methods.
Overview
9
9
years of professional experience
Work History
Fonder
ULRCO IMPORT-EXPORT
, Canada
12.2021 - Current
- Personal company based in Canada
- Negotiated contracts with vendors and suppliers for optimal pricing structure.
- Identified potential partnerships to expand the reach of the business.
- Described merchandise and explained use, operation and care.
- Negotiated with suppliers and vendors to secure beneficial terms and pricing.
Operator
Fournier-Fils
09.2023 - 12.2023
- Performed routine maintenance on equipment to ensure optimal performance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
NTT BPO
Capital One
10.2022 - 07.2023
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Sport department
SGA International University of Grand s
Grand Bassam, Ivory Coast
01.2016 - 01.2018
- Worked with the sports department of Institution Raggi Anne Mary de Grand Bassam (IRMA) 2016-2017
- Worked with the sports department of the Grand Bassam Hotel 2017-2018
- Organized a sports day 2018
- Management of the sports department fund 2017-2018.
Artist producer
QDVDMT
Sudbury, Canada
01.2021
- Collaboration with the Sudbury Community Health Center 2021
Education
BBA - Business Administration
Laurentian University
Sudbury, ON06-2022
Bachelor of Arts - Accounting
International University of Grand Bassam
Grand Bassam, Cote D'ivoire12-2018
High School diploma (French Bac series D) -
Cours Secondaire Méthodiste de Yopougon Niangon
Ivory CoastSkills
- Account Management
- Sales process
- Relationship Building
- Negotiation
- Networking
- Closing Techniques
- Sales strategy development
- Product description
- Relationship selling
- Customer care
- Deal negotiation
- Business Development
Volunteer Experience
- Volunteering African Cabaret, Sudbury, ON, 2019
- Volunteering diner gala, UIGB, Ivory Coast, 2017-2018
- Volunteering concert LUACSA, Laurentian University, ON, 2019
- Volunteering tennis tournament, 2023
- Volunteering Nova Open Table Tennis, 2023
References
- Melanie Gaudreault, melanie@awsudbury.ca
- Dr Takouda Pawoumodom, mtakouda@laurentian.ca
- Dr. Georges Kpazai, gkpazai@laurentian.ca
- Dr Abdelouahid Assaidi, aassaidi@laurentian.ca
- Dr Patricia Orozco, porozco@laurentian.ca
- Dr Luc Lagrandeur, llagrandeur@laurentian.ca
- Moise Zahoui, mzahoui@santesudbury.ca
- Priscilla Mbemba, pmbemba@santesudbury.ca
- Pavasiya Nugent, pavasiya.nugent@global.ntt
- Naaomi Sealy, naaomi.sealy@millennium1solutions.com
- Eric Dallaire, edallaire@fournier-fils.com
- Dr Louis Durant, ldurant@laurentian.ca
Timeline
Operator
Fournier-Fils
09.2023 - 12.2023
NTT BPO
Capital One
10.2022 - 07.2023
Fonder
ULRCO IMPORT-EXPORT
12.2021 - Current
Artist producer
QDVDMT
01.2021
Sport department
SGA International University of Grand s
01.2016 - 01.2018
BBA - Business Administration
Laurentian University
Bachelor of Arts - Accounting
International University of Grand Bassam
High School diploma (French Bac series D) -
Cours Secondaire Méthodiste de Yopougon Niangon
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