Accomplished facilitator and healthcare professional with a proven track record at St. Michael's Hospital, specializing in empathy-driven stakeholder engagement and effective operations management. Excelled in enhancing team performance and client satisfaction through innovative facilitation techniques and inclusivity. Demonstrated expertise in staff management and feedback delivery, contributing to significant organizational learning and improvement.
Work History
Casual Care and Transition Facilitator
St. Michael's Hospital
Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
Researched and analyzed individual parties' positions to understand dispute background.
Prepared written opinions or decisions regarding cases.
Interventional Cardiology Case Manager
St. Michael's Hospital
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Monitored clients' progress and tracked client services to provide crisis interventions.
Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Developed and implemented comprehensive case management plans to address client needs and goals.
Staff Nurse, Intensive Care Unit
Worthing General Hosipital
Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
Researched and analyzed individual parties' positions to understand dispute background.
Prepared written opinions or decisions regarding cases.
Education
Certificate - Nursing
Paisley University
Scotland, UK
10.2006
Bachelor Of Science - Nursing
Andrews University
Berrien Springs MI
06.1985
Diploma - Nursing (Arctic Nursing)
Ryerson University
Toronto, ON
08.1977
Skills
Facilitation Techniques
Staff Management
Inclusivity
Group Dynamics
Operations Management
Feedback Delivery
Languages
English
Professional Working
Timeline
Casual Care and Transition Facilitator
St. Michael's Hospital
Interventional Cardiology Case Manager
St. Michael's Hospital
Staff Nurse, Intensive Care Unit
Worthing General Hosipital
Certificate - Nursing
Paisley University
Bachelor Of Science - Nursing
Andrews University
Diploma - Nursing (Arctic Nursing)
Ryerson University
Similar Profiles
Ash BrijmohanAsh Brijmohan
Research Coordinator II at St. Michael's HospitalResearch Coordinator II at St. Michael's Hospital
Administrative Assistant, Renal Transplant Program at St. Michael's HospitalAdministrative Assistant, Renal Transplant Program at St. Michael's Hospital