Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jean Martin

Whitby,ON

Summary

Accomplished facilitator and healthcare professional with a proven track record at St. Michael's Hospital, specializing in empathy-driven stakeholder engagement and effective operations management. Excelled in enhancing team performance and client satisfaction through innovative facilitation techniques and inclusivity. Demonstrated expertise in staff management and feedback delivery, contributing to significant organizational learning and improvement.

Work History

Casual Care and Transition Facilitator

St. Michael's Hospital
  • Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
  • Increased participant engagement by incorporating interactive activities and group discussions into sessions.
  • Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
  • Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
  • Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
  • Researched and analyzed individual parties' positions to understand dispute background.
  • Prepared written opinions or decisions regarding cases.

Interventional Cardiology Case Manager

St. Michael's Hospital
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Developed and implemented comprehensive case management plans to address client needs and goals.

Staff Nurse, Intensive Care Unit

Worthing General Hosipital
  • Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
  • Increased participant engagement by incorporating interactive activities and group discussions into sessions.
  • Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
  • Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
  • Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
  • Researched and analyzed individual parties' positions to understand dispute background.
  • Prepared written opinions or decisions regarding cases.

Education

Certificate - Nursing

Paisley University
Scotland, UK
10.2006

Bachelor Of Science - Nursing

Andrews University
Berrien Springs MI
06.1985

Diploma - Nursing (Arctic Nursing)

Ryerson University
Toronto, ON
08.1977

Skills

  • Facilitation Techniques
  • Staff Management
  • Inclusivity
  • Group Dynamics
  • Operations Management
  • Feedback Delivery

Languages

English
Professional Working

Timeline

Casual Care and Transition Facilitator

St. Michael's Hospital

Interventional Cardiology Case Manager

St. Michael's Hospital

Staff Nurse, Intensive Care Unit

Worthing General Hosipital

Certificate - Nursing

Paisley University

Bachelor Of Science - Nursing

Andrews University

Diploma - Nursing (Arctic Nursing)

Ryerson University
Jean Martin