Jean-Claude Temperman
Sugar Hill,USA
Summary
Dynamic professional with extensive expertise in security management and customer service, particularly at Ford Canada. Demonstrated success in quality assurance and strategic budgeting, guiding teams to optimize operational efficiency. Proficient in CCTV monitoring and cultivating robust client relationships, ensuring compliance and safety across varied environments.
Overview
23
23
years of professional experience
Work History
Bilingual Driver Examiner
Drive Test Centre
London, ON
04.2019 - Current
- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.
- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.
- Conduct road tests for those requiring special needs or for those with disabilities.
- Provide grade of road test, licence information and resolve licensing issues.
- Provide information and assistance related to Driver Examination services.
- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.
- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.
- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.
- Review information and determine test requirements.
Bilingual National Command Centre
Brinks Canada
Mississauga, ON
10.2017 - 04.2022
- Reporting and notifications; providing interface during critical and non-critical emergency events from report to resolution. In addition providing constant information updates wherever applicable in an effort to ensure situation, events, incidents are resolved in an appropriate manner.
- Access control; using CCTV to monitor exterior doors, building perimeters and sensitive building areas (data centers, executive areas, market room etc.); acknowledge forced open and held open alarms; monitor badge activities; monitor and verify access; provide momentary door unlocks and access to card-reader doors and garage gates
- Life safety and emergency response; ability to guide and assist clients during emergency and non-emergency situational phone calls
- Mississauga Ontario
Bilingual Customer Service
Serco
London, ON
04.2019 - 03.2020
- Distributes and verifies application forms for accuracy and completeness. Provides information and assistance related to driver examination services. Investigates problems or errors in license records and initiates correction. Captures applicants photos administers visions test to ensure minimum requirements. Collect applicable fees accurately.
Security Manager
GSA
, Congo
01.2016 - 01.2017
- Oversee the design and implementation of operational policies with standards and procedures for all BRALIMA business units in DRC
- Manage the Quality systems benchmarking against recognized Quality Management Standards
- Supervising a force of 300 security guards affected to various BRALIMA sites
- Identify and manage any quality systems risks that does have an impact on GSA or BRALIMA
- Of Congo
Health, Safety & Fleet Coordinator
Ivanhoe Mines
, Dem. Rep. of Congo
01.2014 - 01.2016
- Coordinate and provide effective leadership to the mine sites security team throughout the country and local authorities.
- Reporting to the country director directly
- Overseeing and coordinate security in two mining sites, three offices and several exploration areas throughout the country with over 200 security guards and police officers.
- Develop HSE committee and manage annual budget for H&S Collect and maintain all hazard assessments
- Responsible for the efficient and effective management of all aspect of the physical security of the personals, stakeholders, and contractors while in DRC
- Draw up annual security budget for all sites and participate in monthly review on budget performance.
- Maintain security training plan up to date for all security staff and test knowledge on regular basis.
Country Security Coordinator
Ivanhoe Mines
, Dem. Rep. of Congo
01.2013 - 01.2016
Security Supervisor
Freeport McMorran
, Dem. Rep. of Congo
01.2012 - 01.2013
- Responsible for effectively managing the security function and overall resources of the operation.
- Related criminal activity, working with several communities' village leader for better collaboration.
- Draft and track intervention reports, develop and maintain an archiving system for security report and lost and found items. Provide a strong contribution in the security strategies of the mines and quarries
- TFM
Call Centre Evaluator Supervisor
Government Canada
Saskatoon, CA
01.2012 - 01.2012
- Evaluating subsidy claims from northern retailers for Nutrition North Canada program. In depth analysis of claim records for business to determine subsidy level
- Responsible for reviewing agents claims to ensure concise and proper execution
Customer Service Manager
Ford Canada
Oakville, CA
01.2011 - 01.2012
- Providing help and advice to customer/and dealership using your organization’s products or services. Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
- Responsible for a client retention portfolio of over $1Million, managing eastern region of Canada that includes fifty Ford dealerships
- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending course
Team Lead Compliance Department
Citigroup
Mississauga, ON
01.2005 - 01.2010
- Ensure acquiescence with compliance standards and regulatory requirement Responsible for development of new hires within specified departmental units. Facilitate and document Team Calibrations for respective portfolio team.
- Support and facilitate team review and report Automatic Failure notices to business management and carry out Compliance. Verify all internal control procedures with telephone and paper records
Work Flow Coordinator
Citigroup
Mississauga, ON
01.2003 - 01.2005
- Taking escalated calls from front line agent and resolving disputes. Successfully under time constraints in a dynamic environment. Offer customers personalized service and identify their needs, taking on work force management task for daily operation of the business
- Contacted customers regarding delinquent account. Negotiate and document payment arrangement with customers and prepare documents for bad debt write off
Education
Diploma - Information Technology Administrator
Trios College
London, ON07.2025
High School Diploma -
Institut de la Valle Baylli
01.1997
Skills
- Business Management
- Budgeting
- Banking
- CCTV
- Management
- Quality Management
- Security
- Customer relationship management
- Quality assurance
- Attention to detail
Languages
French - Fluent
Languages
French
Professional
Accomplishments
- BasketBall Referee
Additional Information
- Professional, concise dependable with a strong ability to communicate effectively and
- Bilingual in French and English, strong oral and written communication skills
- Diligent and personable with the ability to grasp and apply new procedures quickly
- Detail-oriented with strong interpersonal, organizational, and time management skills
- Proficient computer skills including strong knowledge of Microsoft Office software
- Readily able to motivate staff in order to carry out mandate efficiently and effectively
- Canadian citizen with government security clearance
Timeline
Bilingual Driver Examiner
Drive Test Centre
04.2019 - Current
Bilingual Customer Service
Serco
04.2019 - 03.2020
Bilingual National Command Centre
Brinks Canada
10.2017 - 04.2022
Security Manager
GSA
01.2016 - 01.2017
Health, Safety & Fleet Coordinator
Ivanhoe Mines
01.2014 - 01.2016
Country Security Coordinator
Ivanhoe Mines
01.2013 - 01.2016
Security Supervisor
Freeport McMorran
01.2012 - 01.2013
Call Centre Evaluator Supervisor
Government Canada
01.2012 - 01.2012
Customer Service Manager
Ford Canada
01.2011 - 01.2012
Team Lead Compliance Department
Citigroup
01.2005 - 01.2010
Work Flow Coordinator
Citigroup
01.2003 - 01.2005
Diploma - Information Technology Administrator
Trios College
High School Diploma -
Institut de la Valle Baylli
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