Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jean-Claude Mouannes

Jean-Claude Mouannes

Long Beach

Summary

Dynamic professional with a proven track record at BAD Marketing, excelling in email/SMS strategy and client management. Expert in Klaviyo and A/B testing, driving significant improvements in campaign performance. Adept at coordinating cross-functional teams and managing executive priorities, ensuring alignment with business objectives and enhancing operational efficiency.

Overview

12
12
years of professional experience

Work History

Executive Assistant to the CEO

BAD Marketing
12.2024 - 05.2025
  • Provided day-to-day support to the CEO, including scheduling, communications, inbox and travel management
  • Coordinated company-wide meetings, logistics, and internal initiatives across multiple departments
  • Handled sensitive business information and helped align executive priorities with company objectives
  • Used Google Suite and Slack to manage workflows and support operations for a 170+ person team

Email & SMS Account Manager

BAD Marketing
07.2020 - 12.2024
  • Managed 15+ eCommerce client accounts, leading email/SMS strategy across platforms like Klaviyo, Mailchimp, and Postscript
  • Built and optimized automated flows (welcome, cart abandonment, winback, etc.) and launched segmented campaigns
  • Conducted A/B tests and performance reporting to improve CTR, open rates, and revenue per recipient
  • Collaborated with cross-functional teams to ensure brand consistency and timely campaign execution
  • Managed campaign calendars using ClickUp, coordinated project timelines, and maintained client relationships

Assistant Manager & Logistics Coordinator

Cedar’s Mediterranean Foods
Commerce
08.2013 - 07.2020
  • Oversaw product delivery to regional retailers (e.g., Whole Foods, Sprouts), handling logistics and inventory
  • Managed payroll, billing, and warehouse organization for a small distribution operation
  • Acted as a point of contact for partner stores and coordinated on-site merchandising and stock rotation

Education

Associate of Science - Biology

Fullerton College
Fullerton, CA
05.2018

Skills

  • Klaviyo
  • Postscript
  • Mailchimp
  • Omnisend
  • Flows
  • A/B Testing
  • Segmentation
  • Copywriting
  • Google Suite
  • ClickUp
  • Canva
  • Slack
  • Executive support
  • Client management
  • Team coordination
  • KPI analysis
  • Campaign metrics
  • Deliverability troubleshooting
  • Calendar management
  • Travel coordination
  • Email management
  • Project management
  • Client relationship management
  • Data analysis
  • Time management
  • Effective communication

Languages

  • English, Native
  • Arabic, Intermediate
  • Spanish, Intermediate

Timeline

Executive Assistant to the CEO

BAD Marketing
12.2024 - 05.2025

Email & SMS Account Manager

BAD Marketing
07.2020 - 12.2024

Assistant Manager & Logistics Coordinator

Cedar’s Mediterranean Foods
08.2013 - 07.2020

Associate of Science - Biology

Fullerton College
Jean-Claude Mouannes