Jazmin Ferrando-Hirsch - Operations Manager / Office Manager - SERVPRO

Summary

Self-Starting Operations Manager with extensive experience in overseeing workover and completion operations, demonstrating a proven ability to lead teams of completion consultants and supervisors effectively. Expertise in implementing lean manufacturing principles has resulted in significant productivity improvements and cost reductions within completion processes. Highly organized and detail-oriented, committed to achieving safety and reducing environmental impact while fostering a culture of operational excellence. A strong leader and adept problem-solver, dedicated to enhancing organizational efficiency through strategic decision-making and sound judgment that drives company success.

Overview

18

years of professional experience

Work History

Operations Manager / Office Manager

SERVPRO

10.2018 - Current

Manage end-to-end remote office operations for restoration services
Maintain digital job records, contracts, and compliance documentation
Coordinate scheduling, dispatch, invoicing, payroll support, and client communication
Manage insurance documentation, estimates, and claim-related files
Lead interdepartmental coordination and franchise initiatives
Facilitate monthly operations meetings and manage performance review cycles
Oversee compensation models, staffing plans, and annual operating goals
Manage National Accounts and Storm Program compliance and reporting
Administer subcontractor certifications, insurance, and Preferred Vendor programs
Oversee Accounts Payable, Accounts Receivable, payroll, and cash flow
Prepare and analyze financial, divisional, and performance reports
Ensure timely payroll processing and royalty report submission
Maintain federal and state compliance, employment records, and risk management training
Serve as Subject Matter Expert for office systems, technology, and operational processes
Establish and track KPIs aligned with franchise performance targets
Provide executive-level administrative, financial, and court-related support to ownership
Transitioned full office operations from on-site to remote while maintaining financial controls and compliance
On-site (New York) → Remote (Los Angeles)

Public Insurance Adjuster Assistant

Adjustrite, Inc.

01.2008 - 01.2018

Supported executive leadership and accounting operations
Assisted with insurance claim negotiations, settlements, and documentation
Managed client communication, calendars, travel, and correspondence
Converted legacy filing systems to digital workflows

Education

Bachelor of Arts - Humanities

Dominican College

Orangeburg, NY

Skills

Operations & Office Management Executive Operations
Restoration & Insurance Operations
AP / AR / Payroll Cash Flow Financial Reporting
Compliance, Risk Management & Audits
Vendor, Subcontractor & National Account Programs
Staffing, Compensation & Performance Management

Process Optimization & KPI Management
Microsoft Office Google Workspace QuickBooks Xactimate
Cost control
Performance monitoring
Goal attainment
Negotiation

Languages

Spanish

Native or Bilingual

English