Cindy Shields

Kentville,ON

Summary

Dynamic Office Manager skilled in team leadership and conflict resolution. Successfully managed daily operations, optimized service delivery, and implemented inventory control strategies that significantly improved customer satisfaction and operational efficiency.

Overview

years of post-secondary education

years of professional experience

Work History

Operations Manager / Office Manager

Star Toilet Rentals

Kemptville, Ontario

05.2017 - 06.2026

Managed daily operations for portable toilet rental services.
Coordinated logistics for delivery and pickup of rental units.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Developed schedules to optimize workforce efficiency and service delivery.
Monitored and improved efficiency of processes, team performance, and customer service.
Implemented inventory control for sanitation supplies and equipment.
Supervised maintenance and cleaning of restroom facilities.
Communicated with clients to assess needs and provide solutions.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.

Store Manager

Canadian Tire

Ottawa, Ontario

05.2013 - 08.2015

Managed daily store operations and ensured team compliance with company policies.
Conducted daily store operations, including opening and closing procedures and cash handling.
Trained and mentored staff on customer service standards and product knowledge.
Established customer service standards and monitored staff compliance.
Resolved customer complaints efficiently to maintain high satisfaction levels.
Oversaw inventory management and implemented effective stock replenishment strategies.
Created weekly work schedules for store personnel.
Updated and maintained store signage and displays.

Education

Advanced Diploma Business - Business Administration - Accounting

Algonquin College

Ottawa

09.2015 - 04.2018

Skills

Logistics coordination
Inventory management
Workforce optimization
Staff scheduling
Process improvement
Employee training
Office management
Office administration
Business administration
Staff hiring

Payroll and budgeting
Credit and collections
Billing
Team leadership
Time management
Conflict resolution
Problem solving
Policy development
Billing

Timeline