Summary
Overview
Work History
Education
Skills
Accomplishments
Certificate
Languages
Timeline
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Jazib Shamas

Mississauga

Summary

Dedicated and empathetic Customer Service Professional with 5+ years of experience delivering exceptional support in fast-paced environments. Skilled in resolving customer issues efficiently, managing high call volumes, and maintaining positive client relationships. Strong communication, problem-solving, and conflict resolution abilities with a proven track record of improving customer satisfaction and loyalty. Creative and innovative skills with a passion for joining this organization.

Overview

5
5
years of professional experience

Work History

HR & Safety Compliance Assistant/ Local AZ Driver

Trail Trac Transport
09.2024 - 06.2025
  • Maintain an HR department and Assisting with recruitment to Hire qualified candidates.
  • Posting job openings, screening resumes, scheduling interviews, and conducting reference checks
  • Maintaining employee records and company equipment such as driver/truck/trailer files.
  • To follow up the drivers, customers and brokers with updates.
  • To respond to customer inquiries via calls and emails as well regarding any compliance.
  • Do local deliveries / pick ups for the company.

Team Leader

ROGERS (Fastway Marketing)
06.2023 - 12.2023
  • Hosting private events for Rogers.
  • Assist customers with their purchases and ensure a positive shopping experience.
  • Handling complaints with resolving customer issues and facilitating returns or exchanges
  • Promoting/Selling rogers products knowledge and explaining product features and benefits.
  • Building relationships with customers.
  • Responsible for achieving the sales target.
  • Train new sales associates.
  • Provide excellent customer service.

Sales / Stock Associate

Urban Planet
08.2022 - 01.2023
  • Greet customers.
  • Run cash registers.
  • Handling shipments.
  • Responsible for stocking up.
  • Taking care of the skids.
  • Doing transfers.

Team Member

Tim Horton
11.2020 - 08.2022
  • Greet customers.
  • Take orders.
  • Run cash registers.
  • Prepare, make, and bake food.
  • Prepare drinks.
  • Handling and storage of food.
  • Responsible for stocking up.
  • Cleaning and sanitizing the store.

Education

High School Diploma -

Father Michael Goetz Secondary High School
06.2022

Diploma - undefined

Canadian Martyrs Elementary School
06.2018

Skills

  • Data entry
  • Human resources support
  • Documentation management
  • Report preparation
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Team leadership
  • Effective communication
  • Decision-making
  • Safety compliance
  • Compliance monitoring
  • Policy interpretation
  • Professionalism

Accomplishments

  • Managed a high volume of customer inquiries and resolved issues.
  • Achieved target sales with accuracy and efficiency to become team leader.
  • Trained and mentored new team members to improve in team performance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team in the development of company policies.


Certificate

Graduated from high school with the certificates of Ontario Scholar, Business award, Accounting Award, Marketing Award, and Most loving student. 

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Limited Working

Timeline

HR & Safety Compliance Assistant/ Local AZ Driver

Trail Trac Transport
09.2024 - 06.2025

Team Leader

ROGERS (Fastway Marketing)
06.2023 - 12.2023

Sales / Stock Associate

Urban Planet
08.2022 - 01.2023

Team Member

Tim Horton
11.2020 - 08.2022

Diploma - undefined

Canadian Martyrs Elementary School

High School Diploma -

Father Michael Goetz Secondary High School

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Jazib Shamas