JAYMIT PATEL

Scarborough,Canada

Summary

Technical support professional with robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions.

Overview

years of professional experience

Work History

Technical Support Engineer

Flow Beverage

Aurora, ON

07.2024 - 09.2025

Provided technical support for hardware and software issues across diverse platforms.
Diagnosed and resolved customer inquiries through troubleshooting techniques and in-depth product knowledge.
Collaborated with cross-functional teams to enhance user experience and improve service delivery processes.
Implemented ticketing systems to track support requests, ensuring timely resolution and customer satisfaction.
Assisted in the rollout of new software updates, minimizing disruption to end-users during transitions.
Developed training materials for new team members, fostering a culture of continuous improvement.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.

Computer Networking Technician

Netbounce Works

04.2023 - 02.2024

Delivered end-to-end technical support, reducing network downtime by 30% across client sites.
Configured and optimized wireless access points and controllers, improving performance.
Implemented VLANs and applied switch/router configurations to enhance network segmentation.
Performed regular maintenance and firmware updates to ensure system reliability.
Collaborated with cross-functional teams to resolve complex network connectivity issues.

Remote/Onsite Support Technician

HGS Canada Inc.

Charlottetown, PE

09.2019 - 04.2023

Acted as primary IT contact, resolving desktop and application issues for managed clients.
Administered Active Directory accounts, groups, and policies.
Maintained and supported LAN, WAN, and mainframe networks, ensuring minimal downtime.
Installed and upgraded hardware, networking software, operating systems, and applications.
Monitored system performance, performed backups, and executed disaster recovery operations.
Conducted network security tests and implemented quality controls.
Supervised junior technicians and provided technical training/documentation.
Managed server hardware/software, optimized performance, and implemented monitoring solutions.

Education

Bachelor - Computer Networking & Technical Support

St. Lawrence College

04.2018

Skills

Helpdesk & Support: Hardware assembly, software installation (BigFix), driver updates, VPN tokens, network printer setup, patching (end-user & server), mobile/desktop device support (Windows, Mac, Linux, Android, iOS)
Networking: TCP/IP, DHCP, DNS, NAT, VLANs, Subnetting, SSH, RDP, CyberArk, monitoring tools (Zabbix)
Network Security: VPN configuration (FortiClient), IPSec, IDS/IPS, SSL/TLS, BitLocker, encryption (DES, AES, 3DES)

Systems & Servers: Windows (98–10), Linux (CentOS/RHEL), Unix, macOS, Microsoft Server (Active Directory, SharePoint, Exchange Online, Teams, Outlook, DHCP, DNS, WDS, GPO)
Infrastructure: Server installation, maintenance, backup solutions, UPS setup, access point configuration, scripting, disaster recovery

Timeline