Satnam Singh
Charger Logistics inc
Mississauga,Canada
8
years of professional experience
Work History
IT Support Specialist
4 Years 10 Months- Administrator for network monitoring using Zabbix
- Document support activities, detailing technical issues, solutions, and troubleshooting steps to maintain comprehensive records.
- Administered access to email accounts using O365, ensuring user connectivity and account security.
- Document support activities, including technical issues, solutions, and troubleshooting steps, ensuring comprehensive and up-to-date records.
- Providing support for other IT support requests based on supervisor and company needs
- Collaborated with senior IT professionals to analyze and resolve complex technical problems in cloud-based applications and services.
- Worked with Active Directory and related services for managed clients
- Provided consultation on IT asset management and purchasing decisions to optimize resources.
- Participated in on-call rotations and provided after-hours support.
IT Support Technician
2 Years 10 Months- Resolved issues related to computers, printers, networks, and other IT equipment
- Provide technical support via phone, email, and in-person, addressing inquiries and troubleshooting problems
- Handle issues related to computers, printer, network and other IT equipments
- Delivered technical support to end-users, addressing hardware and software issues in a timely manner
- Acted as O365 Administrator for clients
- Develop and deliver training sessions for end-users, enhance their understanding of IT systems and promote efficient usage
- Experienced in writing system/application documentation, presentations, reports and providing necessary feedback
Education
Diploma - Computer Networking
Diploma - Computer Engineering Technician
Skills
Microsoft Server Functionalities: Active Directory
Sharepoint
Exchange Online
Teams
Outlook
DHCP
DNS
Database storage server
Windows Deployment Services (WDS).
Helpdesk Support: Hardware assembly
Software installation
Drivers installation
Network Printers
Tablet
MAC PCs
Windows PCs
VPN Tokens
External Hard drives
Mobile devices
USB Flash drives
Access Points
Routers
Modems.
On-Site: Server Installation
Maintenance of Servers
Backup Solutions
Troubleshooting of Network Outage
UPS installation
Access Points configuration
Laptop setups
Script Execution
Network Printer Troubleshooting
Networking: TCP/IP
Ports and Protocols
SSH
Repeater
DHCP
DNS
NAT
UDP
HTTP
HTTPS
subnet Mask
Default Gateway
WAP
Remote Desktop Protocol
WLAN
VLANS.
Network Security: IPSec
VPN Configuration (Forticlient).
Operating Systems & Machines: Windows
MAC OS
Android
IOS
Cloud services management
Effective troubleshooting and reverse engineering skills with Precise Time management
Analytical Problem Solving
Proactive at working with cross-functional teams to drive Application Operations by utilizing process knowledge to ensure stable and continuous Business Operations
Adaptable Team Player
LAN protocols
Timeline
IT Support Specialist
Charger Logistics inc
10.2021 - CurrentRead More
IT Support Technician
Charger Logistics inc
11.2018 - 09.2021Read More
Northern College at Pures
Diploma from Computer Engineering Technician
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Aptech Computer Education
Diploma from Computer Networking
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