Jay Mark Perpetua
Moose Jaw,CA
Summary
Detail-oriented and customer-focused bank teller with 1 year of experience in cash handling, financial transactions, and providing exceptional customer service. Proficient in banking software system and well-versed in compliance protocols such as AML and KYC. Demonstrated ability to handle high-volume transactions accurately while promoting banking products and maintaining client satisfaction. Adept at problem-solving, fraud prevention, and cross-selling financial solutions to meet branch targets. Seeking to contribute to the organization with a commitment to precision, integrity, and superior customer care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bank Teller
China Banking Corporation
08.2022 - 08.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Collaborated with team members to ensure smooth operations and high-quality service.
Food Counter Attendant
Wendys Restaurant
01.2024 - Current
- Cleaned and maintained dining area and condiment stations.
- Managed multiple tasks in high-volume environment.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Streamlined ordering process, reducing wait times for customers.
- Consistently met or exceeded performance goals related to speed of service, order accuracy, and customer satisfaction ratings.
Education
Post Graduate Certificate - Financial Services And Insurance
Saskatchewan Polytechnic
04.2024
Graduate Certificate - Supply Chain Management
Saskatchewan Polytechnic
04-2025
Skills
- Customer service
- Accuracy and efficiency
- Cash Handling
- Numeracy Skills
- Banking Software Proficiency
- Fraud Prevention
- Compliance Knowledge
- Sales and Cross-Selling
Certification
Investment Funds in Canada (IFC)
Education
true
Languages
English
Full Professional
Timeline
Food Counter Attendant
Wendys Restaurant
01.2024 - Current
Bank Teller
China Banking Corporation
08.2022 - 08.2023
Post Graduate Certificate - Financial Services And Insurance
Saskatchewan Polytechnic
Investment Funds in Canada (IFC)
Graduate Certificate - Supply Chain Management
Saskatchewan Polytechnic
Similar Profiles
Marnellie MarcosMarnellie Marcos
Branch Head at China Banking Corporation – Legaspi Village- AIMBranch Head at China Banking Corporation – Legaspi Village- AIM
Jerry LimJerry Lim
Product and Channel Manager at China Banking CorporationProduct and Channel Manager at China Banking Corporation
Charmaine SaurinCharmaine Saurin
Senior Credit Analyst at China Banking CorporationSenior Credit Analyst at China Banking Corporation