Jay Mark Perpetua
Moose Jaw,SK
Summary
Driven professional with a proven track record at China Banking Corporation, excelling in customer relationship management and financial transactions. Demonstrated ability to streamline processes, enhancing customer satisfaction and service speed. Skilled in money handling and communication, consistently achieving high performance goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Counter Attendant
Wendys Restaurant
Moose Jaw
01.2024 - Current
- Cleaned and maintained dining area and condiment stations.
- Managed multiple tasks in high-volume environment.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Streamlined ordering process, reducing wait times for customers.
- Consistently met or exceeded performance goals related to speed of service, order accuracy, and customer satisfaction ratings.
Bank Teller
China Banking Corporation
Philippines
08.2022 - 08.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Collaborated with team members to ensure smooth operations and high-quality service.
Education
Post Graduate Certificate - Financial Services And Insurance
Saskatchewan Polytechnic
Moose Jaw, SK 05.2001 -
Bachelor of Science - Financial Management
University of San Carlos
Philippines 05.2001 -
Skills
Customer Relationship Management
Financial Transactions
Money Handling
Transaction Processing
Signature Verification
Professionalism and Courtesy
Financial product knowledge
Excellent Communication
Mutual funds
Languages
English
Full Professional
Certification
Investment Funds in Canada (IFC)
Timeline
Food Counter Attendant
Wendys Restaurant
01.2024 - Current
Investment Funds in Canada (IFC)
01-2024
Bank Teller
China Banking Corporation
08.2022 - 08.2023
Post Graduate Certificate - Financial Services And Insurance
Saskatchewan Polytechnic
05.2001 -
Bachelor of Science - Financial Management
University of San Carlos
05.2001 -