JAYDA CORTEZ
Whittier
Summary
Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapted at maintaining confidentiality of sensitive information and providing comprehensive support to team members.
Overview
11
11
years of professional experience
Work History
Maintenance Clerk
Keolis Transit
Anaheim
08.2025 - Current
- Documented maintenance activities and reported issues to supervisors.
- Updated records of daily service requests, preventative maintenance activities, and repairs to ensure accurate tracking and reporting.
- Prepared detailed reports on completed projects and services rendered to provide clear insights for management review.
- Created and maintained maintenance logs to effectively track repairs and preventive maintenance schedules, enhancing operational transparency.
- Performed administrative tasks such as filing, data entry and answering phones.
- Pulled files for staff, management and third-party requests.
- Destroyed outdated and protected information in digital and physical formats.
- Developed and maintained an up-to-date database of files for cross-departmental use.
- Assisted in the transition from paper to digital filing systems, including scanning and categorizing documents.
- Reviewed time sheets for accuracy prior to submitting payroll information.
- Communicated with team members to coordinate daily tracking activities.
Distribution Associate
Aureum Labs
Baldwin Park
01.2025 - 07.2025
- Maintained inventory accuracy through regular cycle counts and checks.
- Complied with safety protocols to maintain a secure work environment.
- Collaborated with team members to enhance daily operations and optimize workflow.
- Prepared and packaged shipments for delivery, ensuring accuracy in labeling and compliance with shipping standards.
- Maintained cleanliness of warehouse area, including sweeping floors and removing trash.
- Reported any defective products or damaged items to supervisors.
- Verified stock levels and identified discrepancies in inventory counts.
- Provided assistance in training new employees on job duties associated with order fulfillment processes.
- Partnered with management team on initiatives to enhance operational efficiency and drive improvements in warehouse processes.
Dispatcher Office Assistant
The Farm
Pomona
12.2020 - 01.2025
- Managed incoming calls and directed inquiries to appropriate staff members.
- Maintained accurate records of shipments and inventory levels.
- Streamlined communication between drivers and warehouse teams for efficiency.
- Created daily logs of dispatched vehicles and personnel.
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Entered data into computer systems to track dispatched items.
- Coordinated dispatch schedules for timely delivery of farm products.
Cashier /Shift Supervisor
Blowing Tree
Los Angeles
12.2018 - 12.2020
- Processed customer transactions efficiently and accurately.
- Maintained clean and organized checkout areas for customer satisfaction.
- Handled cash, credit, and digital payments securely.
- Resolved customer complaints and issues with professionalism and empathy.
- Trained new cashiers on company policies and procedures effectively.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Cashier
The Habit Burger Grill
Whittier
02.2016 - 12.2018
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Resolved customer complaints professionally in accordance with company policy.
Cashier
McDonald's
Whittier
09.2015 - 02.2016
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Offered customers carry-out service at completion of transaction.
Education
High School Diploma -
Pioneer High School
Whittier, CA06-2015
Skills
- Maintenance documentation
- Preventive maintenance
- Data entry
- Record management
- Inventory accuracy
- Customer relationship management
- Attention to detail
- File/records maintenance
- General office functions
- Microsoft Excel expertise
- Payroll discrepancies
- Payroll procedures
- Problem solving
- Conflict resolution
- Team collaboration
- Administrative support
- Office administration
Timeline
Maintenance Clerk
Keolis Transit
08.2025 - Current
Distribution Associate
Aureum Labs
01.2025 - 07.2025
Dispatcher Office Assistant
The Farm
12.2020 - 01.2025
Cashier /Shift Supervisor
Blowing Tree
12.2018 - 12.2020
Cashier
The Habit Burger Grill
02.2016 - 12.2018
Cashier
McDonald's
09.2015 - 02.2016
High School Diploma -
Pioneer High School