Jaya Kande
CloudTax
Ajax,Ontario
1
Certification
23
years of professional experience
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Work History
Administrative Assistant and Customer Service
7 Years 5 Months- Responded to questions and concerns through telephone, email, and social media platforms.
- Provided customer service support as required.
- Maintained positive and productive environment.
- Worked on social media promotion ideas.
- Provided information by answering questions and fulfilling requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Administrative Assistant and Receptionist
5 Years 10 Months- Delivered front-line customer service to public via telephone, email, and in-person.
- Organized and scheduled appointments and meetings.
- Processed invoices and payments for our services.
- Collaborated with customers to ensure their needs were met.
- Assisted IT department in preparing regular reports.
- Generated and distributed correspondence memos, letters, and forms.
- Managed contact lists.
- Provided information by responding to questions and fulfilling requests.
- Created and maintained databases to track and record customer data.
Administrative Assistant and Sales Rep
5 Years- Generated leads.
- Prepared and shipped seminar materials to appropriate destinations.
- Collaborated with speakers.
- Scheduled clients for seminars and onsite trainings.
- Addressed client inquiries and concerns.
- Handled invoicing and payment collection.
- Prepared and mailed Certificates and Thank You cards to clients.
- Collaborated with sales reps for client updates.
- Provided front-line customer service in timely manner via telephone, email, and in-person.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Utilized CRM software to manage customer accounts and track performance metrics.
Men’s Product Development Technician
2 Years 6 Months- Responded to questions and concerns through telephone, email, and social media platforms.
- Provided customer service support as required.
- Maintained positive and productive environment.
- Worked on social media promotion ideas.
- Provided information by answering questions and fulfilling requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Bachelor Of Business Administration - Business
Bachelor of Arts - Fashion Design
High School Diploma
Skills
Microsoft Office and Microsoft Excel
Skilled in Adobe Illustrator and Adobe Photoshop
Competent in Internet
Email
and Outlook usage
Experienced with QuickBooks Pro and ACT
Excellent keyboarding skills – fast and accurate
Strong communication skills
Self-motivated
positive attitude
and team player
Quick learner
Effective presentation skills
Punctual and well-organized
Customer and Client Relations
Negotiation
Certification
- Master of Negotiation Seminar, Management Performance Centre - 2006
- Personal Productivity & Time Management Seminar, Management Performance Centre - 2006
- How to Become a Better Communicator, Management Performance Centre - 2007
- How to Deal With Difficult People, Management Performance Centre - 2008
- Master of Influence - Marketing Sales, Management Performance Centre - 2008
- Customer Service Seminar, Management Performance Centre - 2010
Timeline
Administrative Assistant and Customer Service
CloudTax
04.2019 - CurrentRead More
Administrative Assistant and Receptionist
VTO Cloud Solutions
04.2013 - 02.2019Read More
Administrative Assistant and Sales Rep
Management Performance Centre
03.2006 - 03.2011Read More
Men’s Product Development Technician
PYA Importers
07.2003 - 01.2006Read More
Academy of Learning Career College
Bachelor Of Business Administration from Business
Read More
International Academy of Design & Technology
Bachelor of Arts from Fashion Design
Read More
Weston Collegiate Institute
High School Diploma
Read More