Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SIMRANPREET KAUR

Edmonton,Canada

Summary

Dedicated and resourceful administrative professional with over 5 years of experience in customer service, data management, and office support. Proven expertise in Microsoft Office (since 2019), including advanced Excel skills and SharePoint usage. Seeking a Junior Information Officer role to apply strong communication and technical skills in a dynamic environment.

Overview

9
9
years of professional experience

Work History

Customer Service Representative & Administrative Assistant

Global Hire Placement Services Inc.
Edmonton, Canada
10.2023 - Current
  • Respond to client inquiries via telephone and email; relay messages and refer to appropriate departments
  • Use SharePoint to store and manage client files and documents
  • Compile data and create reports using Excel (charts, data sorting, formulas)
  • Schedule and confirm appointments; manage filing systems
  • Prepare and forward email document packages to relevant contacts
  • Draft, proofread, and edit official correspondence and internal documents

Director (Administration & Communication)

Cambridge International School
Ludhiana, India
01.2022 - 09.2023
  • Addressed inquiries from parents via email and phone; distributed school documents as needed
  • Maintained digital and physical records of student performance and correspondence
  • Developed and implemented school administrative procedures
  • Supervised communication flow between staff, parents, and community stakeholders

Recruitment Assistant

The Oaktree Group
Ludhiana, India
07.2020 - 12.2021
  • Scheduled interviews, responded to applicant inquiries, and maintained recruitment documentation
  • Used Excel to track candidate data, interview outcomes, and hiring progress
  • Forwarded onboarding documents via email and prepared internal hiring packages

Staffing Assistant

Oxford
Ludhiana, India
05.2019 - 06.2020
  • Managed applicant data and staff records in Excel and SharePoint-based systems
  • Handled communication with candidates via phone/email and scheduled interviews
  • Maintained paperwork and documents for hiring, promotions, and workshops

Front Desk Officer & Teacher

Oxford
Ludhiana, India
08.2018 - 04.2019

* Providing information and support to internal staff

* Maintaining positive relationships with clients

* Maintaining files and records, both physical and digital

* Reviewing and evaluating assignments, tests and homework

* responsible for creating a positive and safe environment in the class

Front Desk Receptionist & Teacher

Children Valley Public Sr. Sec. School
Ludhiana, India
08.2016 - 07.2018

* Welcoming office guests and directing them to the person or office they're visiting

* Dealing with enquiries, whether by email, post, Telephone or in person politely, efficiently and effectively

* Scheduling meetings for employees

* Deep knowledge of the subject

* Implemented innovative assessments methods that focused on measuring student growth

Education

Bachelor of Education - Commerce

B.M.S. Institute Of Education
Moga, Punjab, India
01.2018

Master of Commerce - Commerce

Shree Atam Vallabh Jain College
Ludhiana, Punjab, India
01.2016

Bachelor of Commerce - Commerce

Guru Nanak Khalsa College For Women
Ludhiana, Punjab, India
01.2014

Skills

  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Advanced Excel: PivotTables, VLOOKUP, charts, data cleaning & analysis
  • Microsoft SharePoint
  • Customer Service
  • Data Entry & Document Control
  • Email Package Handling & Call Forwarding
  • Record Management & Filing Systems
  • Professional Communication & Interpersonal Skills
  • Administrative Scheduling & Office Procedures

Languages

  • English, Full Professional Proficiency
  • Punjabi, Native
  • Hindi, Native

Timeline

Customer Service Representative & Administrative Assistant

Global Hire Placement Services Inc.
10.2023 - Current

Director (Administration & Communication)

Cambridge International School
01.2022 - 09.2023

Recruitment Assistant

The Oaktree Group
07.2020 - 12.2021

Staffing Assistant

Oxford
05.2019 - 06.2020

Front Desk Officer & Teacher

Oxford
08.2018 - 04.2019

Front Desk Receptionist & Teacher

Children Valley Public Sr. Sec. School
08.2016 - 07.2018

Bachelor of Education - Commerce

B.M.S. Institute Of Education

Master of Commerce - Commerce

Shree Atam Vallabh Jain College

Bachelor of Commerce - Commerce

Guru Nanak Khalsa College For Women
SIMRANPREET KAUR