JAYA GOYAL
Surrey,BC
Summary
To seek and maintain full-time/ Part time position that offers professional challenges utilizing interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Office Assistant Practicum
Bear Creek Medical Clinic
08.2023 - 08.2023
- Scheduled and confirmed medical appointments and received and communicated messages to staff and patients
- Interviewed patients to collect health related information and filled up forms, documents, and case histories
- Applied medical terminology in class discussion
- Processed billing and financial transactions
- Interacted with patients via phone and e-mails
- Knowledge of Oscar billing software.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Cap1 Associate/Customer Service Executive
Walmart
08.2021 - 11.2022
- Maintained the stockroom and organize it to maximize the sales
- Interacted with customers in a knowledgeable way
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer’s needs
- Answered incoming calls, providing relevant information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor’s Degree In Arts -
University of New Delhi
Medical Office Assistant -
Vancouver Career College
Surrey, BC07.2023
Skills
BILLING SOFTWARE- Accuro, Oscar , Juno LEADERSHIP SKILLS- Ability to motivate people, led by example COMMUNICATION SKILLS- Active listening, Team Management and Decision Making MICROSOFT PROGRAMS- Word, Excel, PowerPoint
Certification
- Canadian WHMIS 2015 (2023 Edition)
- Canadian Red Cross Certificate
Languages
Hindi
English
Punjabi
Timeline
Medical Office Assistant Practicum
Bear Creek Medical Clinic
08.2023 - 08.2023
Cap1 Associate/Customer Service Executive
Walmart
08.2021 - 11.2022
Bachelor’s Degree In Arts -
University of New Delhi
Medical Office Assistant -
Vancouver Career College
- Canadian WHMIS 2015 (2023 Edition)
- Canadian Red Cross Certificate
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