Thatcher Wright
Mississauga
Summary
Experienced Medical Office Assistant with 8+ years of administrative experience. Skilled in scheduling, medical billing, maintaining patient confidentiality, processing insurance claims, and utilizing EMR systems. Recognized for exceptional interpersonal skills, multitasking ability, and commitment to delivering excellent patient care. Demonstrated success in optimizing office processes, improving workflow efficiency, and maintaining a welcoming, patient-focused environment.
Overview
9
9
years of professional experience
Work History
Office Administrator
Baz Contracting
01.2019 - Current
- Communicate with customers to answer inquiries and schedule appointments
- Handle customer complaints and efficiently provide a resolution
- Custom order all renovation products from various vendors
- Expedite orders and follow through with vendors on status until completion
Medical Office Assistant
Credit Valley X-Ray and Ultrasound
05.2016 - 05.2018
- Performed clerical tasks, admitting patients, answering phone calls, general accounting, billing, scheduling, and confirming appointments
- Greeted and acknowledged each patient, which created a welcoming atmosphere
- Ensured cleanliness, sanitation and maintenance of the facility, exam rooms and equipment
- Maintained laundry of gowns and towels after use by patients
Medical Office Administration Intern
William Osler Health System
02.2016 - 03.2016
- Worked in the Emergency Department sorting patients registration charts
- Obtained personal information from patients arriving by ambulance or law enforcement
- Gained knowledge using the Meditech EMR system to register patients
- Sorted and filed ambulance bills and impatient records in the Finance Department
Education
Medical Office Assistant -
Trios College
Mississauga, ON03.2016
OSSD - undefined
Lincoln M. Alexander Secondary School
Mississauga, ON01.2006
Interior Decorating - undefined
Sheridan College
Oakville, ON01.2008
Skills
- Client Service Excellence: Delivered top-tier administrative support with a strong focus on patient care and satisfaction, maintaining a high level of professionalism and empathy
- Communication & Interpersonal Skills: Skilled at liaising with patients, medical professionals, and team members to ensure clear communication and efficient workflow in diverse settings
- Fast-Paced Environment Adaptability: Demonstrated ability to thrive in fast-paced, high-pressure environments, consistently meeting deadlines while managing multiple tasks
- Office Management System: Highly skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Medical Software: Proficient in Accuro, Abelmed, and OSCAR EMR systems for managing patient records, scheduling, billing, and other administrative duties
- Medical Knowledge: Well versed in medical terminology, pathology, and pharmacology, allowing for accurate documentation and effective communication with healthcare teams
Timeline
Office Administrator
Baz Contracting
01.2019 - Current
Medical Office Assistant
Credit Valley X-Ray and Ultrasound
05.2016 - 05.2018
Medical Office Administration Intern
William Osler Health System
02.2016 - 03.2016
OSSD - undefined
Lincoln M. Alexander Secondary School
Interior Decorating - undefined
Sheridan College
Medical Office Assistant -
Trios College
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