Jay Virsadi
Scarborough,ON
Summary
Looking to advance my career through hospitality and management and seek mutual growth. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Server
Marriott International, Inc.
04.2019 - 04.2020
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Checked guests' identification before serving alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Cultivated warm relationships with regular customers.
Guest Service Associate
The Leela Palace
03.2017 - 07.2017
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Trainee
Hampton By Hilton
03.2016 - 04.2016
Education
B.B.A. graduate - Hotel and Tourism Management
Dr. Baba SahebAmbedkar Open University At Gujarat Institute of Hotel Management
Vadodara, India.2016
Higher Secondary -
D.R.Amin Memorial School
Vadodara, India.2014
Skills
- Item Promotion
- Food Safety Management
- Adobe Premiere Pro: Proficient in editing and producing videos, audio, and multimedia content using Adobe Premiere Pro
- Adobe Photoshop: Advanced proficiency in photo editing, retouching, and manipulation using Adobe Photoshop
- Adobe After Effects
- Microsoft suite
- Google suite
- Good in dealing with customers and their problems
- Event Setup
- Able to maintain interpersonal relationships
- Have experience to manage workforce and delegate tasks
Certification
T.I.P.S Exams for Bartenders
Timeline
Lead Server
Marriott International, Inc.
04.2019 - 04.2020
Guest Service Associate
The Leela Palace
03.2017 - 07.2017
Trainee
Hampton By Hilton
03.2016 - 04.2016
B.B.A. graduate - Hotel and Tourism Management
Dr. Baba SahebAmbedkar Open University At Gujarat Institute of Hotel Management
Higher Secondary -
D.R.Amin Memorial School
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