Christopher Garcia
Riverside
Summary
As a professional in the restaurant industry, I have nearly 6 years of experience providing an array of supports from cashier to host to server. I excel at customer service, making guests feel welcomed and comfortable throughout their experience. I am hard working and driven to exceed any expectations given to me by my employer. Core Qualifications -Strong communication skills -Excellent networking skills -Ability to multi-task -Exemplary customer service skills -Vast knowledge of food -Ability to market products
Overview
9
9
years of professional experience
Work History
Lead Server
Leoness Cellars
11.2018 - Current
- Fine dining server experience in an intimate and personal setting; memorized constantly changing menus including daily specials, provided superior customer service to high class guests; provided guests with food and wine pairing suggestions; ran food and conducted pre-bussing duties; excellent team work with fellow servers; assisted team members with running food and pouring beverages; ability to upsell menu items and maximize guest experience
- Lead duties performed included: managing entire front of the house by communication of staff duties and keeping a steady flow, consulting guests and solving ways to make everyone satisfied whether it is staff or guests, accurately counting drawer for restaurant, inputting data collected daily via Excel Spreadsheets, paying out servers, continuous running inventory, opening and closing the facility, maintaining a clean workspace for both guests and staff.
Server
TGI Friday’s
07.2018 - 10.2018
- Greet customers upon arrival; review specials and upsell items; take orders; promote drink specials; run food; conduct periodic follow up with customers to ensure their experience is exemplary; assist with cleaning and bussing tables; prepare non-alcoholic beverages; provide team support to fellow servers and bussers; troubleshoot customer concerns; completing transactions to close out customer checks
- Partake in tasks specifically for closing shifts at the end of the night which include; wiping and restocking the line; conduct quality control of condiments on tables; prepare ice cream desserts and food prep of fruits for drink and food items.
Host/Busser
Island’s Restaurant
12.2015 - 09.2017
- Server/Expedited Take Out/, Take orders, serve food and beverages to the customers, make suggestions for orders, explain specials and market new items on the menu; prepare drinks and appetizers while being able to manage running food that is ready on the line
- Prioritize customer, routinely with check in with the customers, refill drinks, upsell desserts and other menu items; prepare the desserts
- Managed take-out, run the line, prepare and take the orders from take-out position, prepare take-out orders expeditiously
- As a host, greet and seat guests in order, quote wait time, plan where to put the next guest; conduct restroom checks every 15 minutes; clean area, pick up trash
- As a busser, buss and clean tables in a timely manner; make sure that the wait times matched the estimated quote, maintain and restock the ice in each of the drink stations and restock the mugs inside of the bar as well.
Cashier
Dairy Queen
06.2014 - 10.2014
- For this position, I was in charge of taking customer orders and preparing ice cream in the manner of which they asked for it
- I had to restock the cups, cones, ice cream mixture and prepare ice sandwiches
- I also had to close the down the store by shutting down the ice cream machines and counting the money and drawers making sure they were up to date
- I was also asked to clean the store by sweeping and wiping the inside and picking up trash outside and cleaning glass windows.
Education
Associates of Arts - Anthropology
Riverside Community College
Bachelors of Arts - Business Administration
Cal
2020
Bachelors of Science - Nursing
West Coast University
2018
Bachelors of Arts - Anthropology
Univ. of Calif
2017
High School Diploma - undefined
Riverside Poly High School
2015
Skills
- Customer Service and Rapport
- Full Service Dining
- Special Requests and Substitutions
- Standards Compliance
- Staff Training
- Organization and Efficiency
- POS Systems Operations
- Item Promotion
- Willingness to Learn
- Resourceful and Reliable
- Quality Control
- Adaptable and Flexible
Timeline
Lead Server
Leoness Cellars
11.2018 - Current
Server
TGI Friday’s
07.2018 - 10.2018
Host/Busser
Island’s Restaurant
12.2015 - 09.2017
Cashier
Dairy Queen
06.2014 - 10.2014
Associates of Arts - Anthropology
Riverside Community College
Bachelors of Arts - Business Administration
Cal
Bachelors of Science - Nursing
West Coast University
Bachelors of Arts - Anthropology
Univ. of Calif
High School Diploma - undefined
Riverside Poly High School