Jay Shah
Cashier & Front End Representative
Greater Sudbury,ON
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
18
18
years of professional experience
Work History
Corporate Banking Relationship Manager
ICICI Bank
11.2023 - 08.2024
- Extended and sustained company's relationships with contacts and customers to maintain and inflate business.
- Analyzed financial data to determine if loan met acceptable risk standards.
- Convened with customers through personal calling efforts, branch referrals and other contacts to discuss business needs.
- Planned, developed and pursued active customer call program to attract new banking relationships.
- Supported other account officers in efforts to obtain new business and retain existing bank relationships.
Sales Representative Team Leader
Tata Consultancy Services
03.2011 - 11.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Contributed to event marketing, sales and brand promotion.
Customer Service Officer
Janta Supermarket
Mumbai, Maharashtra
04.2008 - 09.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier & Front End Excuitive
Smart Mart
Mumbai, Maharashtra
01.2007 - 03.2008
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
MBA - Banking And Finance
ITM University
Kharghar09-2016
Skills
- Sales strategy development
- Credit assessment
- Deal structuring
- Multitasking
- Referral network development
- Relationship management
- Active listening
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Corporate Banking Relationship Manager
ICICI Bank
11.2023 - 08.2024
Sales Representative Team Leader
Tata Consultancy Services
03.2011 - 11.2023
Customer Service Officer
Janta Supermarket
04.2008 - 09.2009
Cashier & Front End Excuitive
Smart Mart
01.2007 - 03.2008
MBA - Banking And Finance
ITM University
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