Jay Patel
Toronto,Canada
Summary
Reliable Dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in transportation practices and compliance requirements. Knowledgeable. Also great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
6
6
years of professional experience
Work History
Driver Coordinator
Seaboard Transport
Toronto, ON
11.2022 - Current
- Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed paperwork and necessary information required for client shipments.
- Dispatched information to service providers to schedule freight movement.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Reviewed logistics performance with customers against service agreements, targets and benchmarks.
- Utilized various software systems to facilitate movement, planning and scheduling. Example- TMW, LoadLink.
Dispatcher Coordinator
Wheelchair Accessible Transit INC
Concord, ON
02.2022 - 11.2022
- Tracked changes in computer system to keep records current and accurate.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Supervised driver dispatching, route planning and vehicle tracking for over 100 drivers.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Scheduled loads according to priority and available equipment.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Maintained cleanliness of vehicle interior and exterior and scheduled routine maintenance.
- Planned travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, standards and guidelines.
- Coordinated and planned with department peers to effectively and efficiently dispatch the company’s resources
Customer Service Specialist
Sitel
Toronto, ON
09.2021 - 02.2022
- Provided outstanding service to new and long standing customers by attending closely to concerns and developing solutions.
- Handled more than 90 calls per day to assist customers and dispatch services.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Answered 90+ inbound calls per day and directed to individuals or departments.
- Made outbound calls to obtain account information.
- Assisted customers in making payments on accounts and setting up payment plans.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Retail Store Supervisor
2600905 Ontario Corp. Esso Gas Station
Toronto, ON
05.2019 - 09.2021
- Achieved financial objectives by preparing budgets, scheduling expenditures and analyzing variances.
- Received and processed stock into inventory management system.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Maintained energy and enthusiasm in fast-paced environment. - Oversaw financial sales to monitor compliance with legal requirements and company policies.
- Implemented initiatives to improve customer satisfaction and increase repeat business and collected data on competitors' pricing and promotions through primary and secondary research techniques.
- Responded to customer questions and concerns or escalated to manager/leadership for resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details. Optimized customer support by establishing collaborative service environment.
Education
College Diploma - Supply Chain And Operations
Centennial College of Applied Arts And Technology
Scarborough, ONSkills
- Teamwork: Ability to work effectively in a team setting and achieve great success
- Computer Literate: Excellent knowledge of Microsoft Word, Excel, PowerPoint, & LIMS, Microsoft Suite Knowledge of SAP and ERP, MRP & WHIMS training, proficient at dispatching software
- Communication: Excellent listener and communicator capable of conveying information to others
- Strengths: Ability to work independently and efficiently with good oral and written communication skills
Timeline
Driver Coordinator
Seaboard Transport
11.2022 - Current
Dispatcher Coordinator
Wheelchair Accessible Transit INC
02.2022 - 11.2022
Customer Service Specialist
Sitel
09.2021 - 02.2022
Retail Store Supervisor
2600905 Ontario Corp. Esso Gas Station
05.2019 - 09.2021
College Diploma - Supply Chain And Operations
Centennial College of Applied Arts And Technology