Jay PATEL
Kitchener ,ON
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Circle K through exceptional complaint handling and active listening. Skilled in conflict resolution and MIG welding, demonstrating a unique blend of technical and interpersonal abilities. Achieved a significant increase in repeat business by prioritizing quality control and customer relations.
Overview
2
2
years of professional experience
Work History
CSR
Circle K
11.2022 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
MIG Welder
Mott Manufacturing Ltd
Brantford, ON
04.2023 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Customer Service Cashier
Mr Sub
09.2022 - 07.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Office Administration Executive - Office Administration
Conestoga College
Brantford, ON04.2024
Bachelor Of Commerce - Accounting
Gujarat University
Gujarat, India05.2017
Skills
- Customer Focus
- Complaint Handling
- Customer Service
- Active Listening
- Problem-solving abilities
- Conflict Resolution
- Customer Relations
- Quality Control
- Welding
- MIG welding professional
- Stainless Steel Welding
- Joint Preparation
- Welding Certification
Timeline
MIG Welder
Mott Manufacturing Ltd
04.2023 - 06.2024
CSR
Circle K
11.2022 - Current
Customer Service Cashier
Mr Sub
09.2022 - 07.2023
Office Administration Executive - Office Administration
Conestoga College
Bachelor Of Commerce - Accounting
Gujarat University
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