Jay Martin

Continuing employment (low-cost, non-profit) while finalizing RCC prerequisite (capstone) and seeking part-time salaried work to supplement and expand my skills and services.

• Developed strong rapport with clients through empathetic listening and nonjudgmental support, fostering a safe environment for growth and self discovery.
• Demonstrated strong ethical decision-making skills when faced with challenging situations or dilemmas, prioritizing the best interests of clients while adhering to professional standards.
• Implemented culturally competent counseling practices when working with diverse clientele to ensure inclusive therapeutic experiences.
• Participated in ongoing professional development opportunities to stay current on best practices in the field of mental health counseling.
• Maintained open lines of communication with practicum site supervisor and university supervisors, ensuring a cohesive approach to client care and adherence to program requirements.
• Provided crisis intervention services when necessary, addressing urgent client concerns with sensitivity and professionalism.
• Monitored client progress over time, adjusting counseling approaches as needed to maximize effectiveness and achieve desired outcomes.
• Maintained detailed case notes and documentation in compliance with ethical guidelines and industry standards, ensuring accurate record-keeping for all clients.
• Collaborated with multidisciplinary teams to create comprehensive care strategies for clients, leading to improved mental health outcomes.
• Enhanced client progress by implementing evidence-based and relational counseling techniques and individualized treatment plans.
• Assisted clients in developing coping strategies for stress management, anxiety reduction, and emotional regulation, contributing to improved well-being overall.
• Educated family members on mental health issues, promoting understanding and supportive environments for clients at home.

• Provided exceptional customer service, assisting VIHA employees in our catchment are with booking time on and off in a timely and accurate manner so that all changes to employee schedules preserved their entitlements to seniority, allowances, pay, and benefits.
• Learned several complex collective bargaining agreements, overtime and allowance rules, and individual department staffing protocols across over 100 sub-units and departments on Vancouver Island.
• Applied scheduling changes, trade requests, return to work, vacation, and special leave using a variety of integrated and non-integrated systems that managers, leaders, and executives rely upon for real-time operations, various data-related metrics
• Facilitated smooth communication between staffing sub-units by promptly addressing scheduling inquiries, staffing guideline concerns, and the handling of rule changes or temporary permissions with co-workers, supervisors, and the department coordinator.
• Promoted a positive work environment through effective conflict resolution and communication styles that reflected the values of VIHA's Diversity Equity and Inclusion program and Ethical codes of conduct, and applying new skills and cultural sensitivity knowledge learned during concurrent masters' courses.

• Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
• Introduced automation and technological advancements to the sales, design, production, scheduling, and ordering workflows, leading to increased efficiency and reduced labor costs.
• Introduction and implementation of Customer Relations software and advanced CNC cabinet design software allowing the company to expand from 30 years in closet organization into the competitive high-end kitchen market, growing the workforce by over 2-fold and annual revenue by as much.
• Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production and increasing competitiveness and quality of offerings.
• Mentored junior staff members on sales, design, production, and workplace relations, cultivating a skilled workforce capable of tackling complex challenges and maintaining a psychologically positive and supportive workplace culture.
• Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
• Enhanced employee satisfaction and retention by developing supportive and inclusive work environment and introducing cross-training and skills improvement opportunities.
• Developed training programs for sales, design, and production staff, enhancing efficiency, customer relations, employee value, and overall economies of effort.
• Reviewed work for quality and compliance with company standards and design specifications and worked with out-sourced manufacturers for seamless and timely integration into the primary business.
• Developed comprehensive production schedules and cross-department efforts by aligning and adjusting resources and priorities.
• Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
• Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
• Coordinated with major construction company executives and on-site trades leadership for numerous simultaneous multi-residential projects.
• Developed strong relationships with key stakeholders, resulting in better collaboration and alignment on project objectives.
• Sourced materials and negotiated with suppliers for better pricing and terms, reducing overall procurement costs and advancing project completion without sacrificing quality.
• Delivered direct feedback to senior management regarding project visibility and status.
• Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
• Enforced health and safety protocols to promote safe working environment.

• Maintained organized workspace by adapting inventory, tools, and unique processing stations into efficient work paths for dependent and bottleneck tasks to be completed faster.
• Provided exceptional customer service through active listening, addressing concerns promptly, and offering professional advice on product choices when requested.
• Contributed to consistency of business revenue, customer satisfaction, and word-of-mouth reputation by consistently producing high-quality items and being able to stand in for critical skilled staff members on short-notice sick leave.
• Reduced material waste, assembly delays, and ordering inefficiency by optimizing hardwood and upholstery patterns and pre-made parts, including pre-production and storage.
• Exhibited versatility in various styles of furniture production, including traditional, modern, rustic, and bespoke pieces.
• Mentored junior furniture makers, fostering skill development and knowledge of craftsmanship techniques and employee versatility.
• Collaborated with team members to promptly complete tasks and maintain consistent workflows and workplace safety.
• Troubleshot and resolved mechanical issues that occurred on critical complex and expensive industrial sewing, binding, tufting, and edging machinery, minimizing production delays and reliance on external technical support.

• Planned and paced work intake efficiently in order to meet production goals and customer satisfaction.
• Maximized workspace efficiency by implementing organized storage solutions for fabric samples, tools, consumables, linear goods, and various supplies.
• Contributed to business growth through creative sourcing innovating, allowing higher customization and leading to several new large-scale projects including yacht interior restoration and access to higher-budget clients and designers.
• Improved automated forms for estimating, invoicing, and customer management.
• Worked with suppliers and reps to obtain the best pricing, improved terms and delivery timelines
• Worked closely with business owner and industry reps on giving feedback for upstream developments in various aspects of B2B processes and procedures.

• Fostered a positive work environment, promoting collaboration and teamwork among diverse personnel, counselling and supporting ethnic and sexual minority service personnel encountering systemic obstacles and inter-personal violence
• Improved recruiting, retention, morale, and performance for several different units through the course of various required and often self-initiated activities as described below
• Managed and delivered Ethics and Diversity training programs
• Case management and individual support for PTSD and medically accommodated and released personnel
• Mentored junior and senior officers, and soldiers at all rank levels to develop skills in leadership, critical planning, inter-personal relations, and morale, fostering a culture of holistic cooperation, mutual respect, and holistic unit health and cohesion.
• Ensured effective communication across all levels of command, maintaining transparency throughout decision-making processes, change management, and cultural growth.
• Managed and facilitated complex and at-times high-conflict multi-stakeholder engagements for ongoing and special projects and activities, including coordination of scarce resources and joint-training/resource-sharing opportunities
• Led a committee and command team in the amalgamation of two geographically separated units into a single high-readiness unit, developing new roles and innovating procedures and all aspects of unit welfare and functioning.
• Trained, mentored, and executed operational roles in multinational, multi-agency exercises from core skills to multi-arms live ammo and explosive training events.
• Acted as liaison and multi-trade expert/advisor during joint training, often filling numerous demanding positions at once that were rarely ever fulfilled by a single person
• Held position as inter-unit/inter-service and civil-military planner/coordinator and rep for domestic Emergency Preparedness and Disaster Response and all related activities