Mandy Wheatcroft
Victoria,BC
Summary
Diligent Counsellor with solid foundation in counselling and client support. Successfully contributed to mental health programs and provided valuable guidance to clients during internship. Proven ability to maintain confidentiality and build trust through empathetic listening and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Intern Counsellor
South Island Counselling
09.2024 - Current
- Implemented evidence-based therapeutic interventions to promote positive behaviour change.
- Supported clients in development of healthy coping strategies, leading to improved life management skills.
- Enhanced therapeutic alliance through empathetic listening and validation of client experiences.
- Maintained detailed client records to track progress and adjust treatment plans as necessary.
- Reduced symptoms of anxiety and depression in clients by utilizing cognitive-behavioural strategies.
- Conducted comprehensive assessments to identify client needs and appropriate therapeutic interventions.
- Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
Social Worker
Broadmead Care Society - Rest Haven Lodge
09.2022 - Current
- Supported clients and families with empathy and compassion during difficult times.
- Coordinated admissions and discharges in Long-term care.
- Facilitated multidisciplinary team meetings to ensure cohesive support strategies for clients.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Collaborated with healthcare professionals to create integrated care plans, improving overall client health outcomes.
- Completed psychosocial evaluations and needs assessments.
Social Worker
Ledger House - Queen Alexandra Centre for Children's Health | Island Health
11.2021 - 03.2022
- Assisted patients and their families with practical problems and personal concerns and consulted with hospital staff and community agencies regarding the psychosocial aspects of the patients' situation.
- Scheduled and facilitated admission and discharge conferences for the multidisciplinary team.
- Counselled patients and families regarding discharge and rehabilitation planning.
- Arranged continuing care services for patients upon discharge and provided information to patients and families on such services.
- Maintained extensive ongoing liaison with community agencies.
- Temporary Full-time
Support and Education Coordinator
Alzheimer Society of B.C.
04.2019 - 09.2021
- Managed the First Link referral process to connect clients with relevant support services.
- Provided individual phone support to people living with dementia and caregivers, ensuring they were offered the Society's information, education, and support services.
- Gathered and analyzed personal health care information for initial intakes and assessments.
- Facilitated monthly virtual support groups for caregivers.
- Coordinated and delivered weekly educations sessions for caregivers and people living with dementia.
- Trained and supervised volunteers for caregiver support groups.
- Full-time
Social Work Intern - First Link Dementia Helpline
Alzheimer Society of B.C.
01.2019 - 04.2019
- Provided empathetic support, information, and resources to the client's on the First Link Dementia Helpline.
- Provided the general public with information on Alzheimer's disease and other related dementia's.
- Offered community resource guidance to clients to meet family needs for assistance.
- Maintained a client database, ensuring record-keeping was objective and current.
Youth Support Worker
Victoria Youth Empowerment Society
05.2018 - 04.2019
- Worked with youth and their family support system to complete initial and ongoing assessments.
- Collaborated with team members to create individualized service plans for youth in the programs.
- Reviewed program guidelines and policies with youth and assisted with program discharges.
- Facilitated referrals to community services, including medical, mental health, addictions, and family services.
- Casual
Social Work Intern
Shelbourne Community Kitchen
04.2018 - 07.2018
- Provided resources to individuals and families in the community who experience food insecurity.
- Assisted with marketing and content creation for programs and services.
- Collaborated with community partners to facilitate workshops for Shelbourne Community Kitchen members.
Administrative Assistant
MNP LLP Accounting Firm
01.2013 - 05.2017
- Maintained ongoing communication with various professionals to ensure tax deadlines were met.
- Compiled financial information and corresponded with the Government of Canada.
- Scheduled client meetings and facilitated the scheduling of corporate year-ends.
- Coordinated and scheduled internal and external meetings, appointments, and travel arrangements.
- Reviewed, modified and prepared general templates and reports.
- Full & Part-time
Education
Master of Arts - Counselling Psychology
Yorkville University
Fredericton, NB04-2025
Bachelor of Social Work -
University of Victoria
Victoria, BC06-2019
Diploma in Social Services -
Vancouver Island University
Nanaimo, BC01-2017
Skills
- Trauma-informed care
- Treatment Planning
- Individualized counselling
- Teamwork and collaboration
- Suicide risk assessment
- Self-awareness
Certification
Registered Social Worker, (RSW) #14652
PROFESSIONAL DEVELOPMENT
- Indigenous Canada Course, University of Alberta, 2021
- Canadian Indigenous Culture Training, Indigenous Leadership Development Institute Inc., 2021
Timeline
Intern Counsellor
South Island Counselling
09.2024 - Current
Social Worker
Broadmead Care Society - Rest Haven Lodge
09.2022 - Current
Social Worker
Ledger House - Queen Alexandra Centre for Children's Health | Island Health
11.2021 - 03.2022
Support and Education Coordinator
Alzheimer Society of B.C.
04.2019 - 09.2021
Social Work Intern - First Link Dementia Helpline
Alzheimer Society of B.C.
01.2019 - 04.2019
Youth Support Worker
Victoria Youth Empowerment Society
05.2018 - 04.2019
Social Work Intern
Shelbourne Community Kitchen
04.2018 - 07.2018
Administrative Assistant
MNP LLP Accounting Firm
01.2013 - 05.2017
Master of Arts - Counselling Psychology
Yorkville University
Bachelor of Social Work -
University of Victoria
Diploma in Social Services -
Vancouver Island University
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