Houda Rabeh
Ottawa,Canada
Summary
Bilingual financial services professional with strong expertise in banking, fraud investigation, and client relationship management. Skilled at analyzing complex situations, resolving disputes, and providing tailored financial solutions. Recognized for strong decision-making, organizational rigor, and the ability to build trust with clients. Fluent in English, French, and Arabic, with proven success in both Canadian and international markets.
Overview
13
13
years of professional experience
Work History
Bilingual Dispute & Fraud Specialist
CIBC - Costco
Ottawa, Canada
06.2022 - Current
- Investigate and resolve client disputes regarding credit card charges, ensuring compliance with internal policies and industry regulations.
- Identify and assess potentially fraudulent transactions, making decisions on holds or releases.
- Educate clients on dispute processes, gathering and analyzing supporting documentation.
- Provide clear outcomes to clients on dispute resolutions, enhancing client trust and retention.
Co-Owner / Manager
Devious Nails - Nails Bar & Spa
Casablanca, Morocco
07.2017 - 01.2021
- Oversaw daily operations of a beauty and wellness business, including finance, staffing, and customer service.
- Managed marketing strategies and customer relations, building a loyal client base.
- Supervised and trained staff, ensuring service quality and operational efficiency.
Account Manager - Private Banking
Attijariwafa Bank
Casablanca, Morocco
03.2014 - 09.2017
- Built and managed relationships with high-net-worth clients, providing financial planning, lending, and mortgage solutions.
- Identified opportunities to cross-sell banking products, achieving sales and revenue targets.
- Delivered personalized financial advice, enhancing customer satisfaction and loyalty.
HR Consultant / English Language Support
Synnex Public Co. Ltd.
Bangkok, Thailand
07.2014 - 08.2017
- Assisted management with English-speaking recruitment and employee integration.
- Provided training and language support for new hires.
- Volunteered as an English instructor for the HR department staff.
Educational Manager
Toup'Ti Gym SARL
Casablanca, Morocco
05.2012 - 03.2014
- Designed and implemented educational and recreational programs for children.
- Recruited, trained, and supervised coaching staff to maintain program quality.
- Ensured compliance with safety and quality standards.
Education
Bachelor of Arts - Business Administration
University of Sunderland
UK01.2011
High School Diploma -
La Plata High School
La Plata, Missouri, USA01.2007
Skills
- Client advisory
- Private banking
- Credit card disputes
- Fraud detection
- Operations
- Sales
- Staff training
- Customer relations
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
Timeline
Bilingual Dispute & Fraud Specialist
CIBC - Costco
06.2022 - Current
Co-Owner / Manager
Devious Nails - Nails Bar & Spa
07.2017 - 01.2021
HR Consultant / English Language Support
Synnex Public Co. Ltd.
07.2014 - 08.2017
Account Manager - Private Banking
Attijariwafa Bank
03.2014 - 09.2017
Educational Manager
Toup'Ti Gym SARL
05.2012 - 03.2014
Bachelor of Arts - Business Administration
University of Sunderland
High School Diploma -
La Plata High School
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