Javiera Ponce Heredia
Edmonton,AB
Summary
Detailed-oriented Waitress with 4+ years of experience in customer service and sales. Committed to making every customer feel welcome and assisting with any needs. Recognized for exceptional organizing and multitasking skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Waitress
Fairmont Hotel Macdonald
Edmonton
06.2023 - Current
- Performed opening and closing duties.
- Greeted customers, answered questions and upsold items to increase profits.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers as well as checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Restaurant Waitress
IHOP
Edmonton
10.2020 - 02.2022
- Build and maintained long-term relationship with customers by providing exceptional customer service
- Processed customers orders, calculated charges, issued table checks and collected payments from customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Stocked server areas with supplies before, during and after shifts.
Education
Bachelor of Computer Science -
The Kings University
Edmonton, AB04-2025
Skills
- Menu Memorization & Order Taking
- POS & Transactions, Cash Handling
- Beverage Service
- Effective Customer Service
- Cool Under Pressure
- Warm and Friendly
- Team Player
- Capacity to stand for long periods of tim
- Attention to detail
- Communication Skills
Certification
- First Aid/CPR
- Proserve Liquor License
Languages
Spanish
Native/ Bilingual
Timeline
Restaurant Waitress
Fairmont Hotel Macdonald
06.2023 - Current
Restaurant Waitress
IHOP
10.2020 - 02.2022
Bachelor of Computer Science -
The Kings University
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