Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jaulin Nanfack Zanguim

Toronto,ON

Summary

Detail-oriented, organized and meticulous IT professional. Works at a fast pace to meet tight deadlines. Enthusiastic team player, ready to contribute to the success of the company.

Overview

6
6
years of professional experience

Work History

IT Support Specialist

CloudOver Inc
11.2022 - Current
  • Installed and configured over 120 workstations including laptops, desktops, Toughbooks and Surface Pro tablets, 15 copy machines and other printers, and Cisco VOIP phones for end-users.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Provided valuable technical support for up to 120 end-users for hardware and software issues by consulting with customers via phone, email and in person.
  • Provided Remote desktop support for over 120 computers on enterprise clients.
  • Performed daily/weekly preventative maintenance, including virus scans, checking and cleaning of workstations, printers, network equipment, and other peripherals.
  • Solved problems, resolved errors, and ensured customer satisfaction.
  • Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.
  • Monitored and responded phone and e-mail requests for technical support.
  • Provided computer training to clients whenever new software or hardware was introduced.
  • Substantially increased security and performance of systems by initiating installation of new anti-virus software and critical operating system and other computer software updates.

Software Engineer

I.T Africa Consulting
06.2018 - 05.2022
  • Coordinated with other engineers to evaluate and improve software and hardware interfaces.
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Provided guidance and mentored less-experienced staff members.

Education

Doploma - Software Engineering

Canadian Business College
Toronto, ON
04.2024

Diploma - Maintenance of Computer Systems

IUEs/INSAM
Douala - Cameroon
06.2017

Skills

  • Proficient Troubleshooter
  • Patient and Diligent
  • Organized
  • Proactive
  • Quality Focused
  • Remote Support
  • Help-Desk Ticketing
  • Virus and Malware Prevention
  • Technical / End-user Support
  • Data Backup and Recovery

Languages

French
Native or Bilingual
English
Professional Working

Timeline

IT Support Specialist

CloudOver Inc
11.2022 - Current

Software Engineer

I.T Africa Consulting
06.2018 - 05.2022

Doploma - Software Engineering

Canadian Business College

Diploma - Maintenance of Computer Systems

IUEs/INSAM

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Jaulin Nanfack Zanguim