Summary
Overview
Work History
Education
Skills
Projects And Training
Certification
References
Timeline
Generic

FERANMI BETIKU

Ontario,,Canada

Summary

Dynamic IT Support Specialist with established expertise, specializing in hardware and software troubleshooting. Adept at managing user accounts and enhancing customer support, I leverage strong problem-solving strategies to drive efficiency and ensure seamless operations. Passionate about implementing innovative solutions to elevate team performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Ace Fresh Foods Inc.
Ontario, Canada
11.2024 - Current
  • Provide front-line technical support to staff, resolving hardware, software, and network issues efficiently.
  • Maintain and update internal IT systems, ensuring uptime and performance reliability.
  • Manage user accounts, permissions, and equipment setups for onboarding/offboarding processes.
  • Support implementation of new technologies and software updates to improve workflow.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.

Aluminum Fabrication Specialist (Summer Job)

Dajcor Aluminum Ltd.
Chatham, Canada
07.2024 - 09.2024
  • Used precision tools and machinery for fabrication, emphasizing equipment troubleshooting.
  • Assisted in maintaining machinery and implementing continuous improvement protocols.

Cashier

Food Basics
Chatham, Canada
01.2023 - 09.2023
  • Provided technical support for POS systems and managed transaction accuracy.
  • Delivered front-line customer support and resolved service issues promptly.

Education

Computer Systems Networking Technician Diploma -

St. Clair College
Windsor
01.2025

High School Diploma -

Ursuline College
Chatham, ON
06.2023

Skills

  • Hardware and software troubleshooting
  • LAN/WAN configuration
  • Customer support and help desk
  • Data backup and recovery
  • POS systems support
  • Network troubleshooting
  • User account management
  • Problem-solving strategies
  • Software installation expertise
  • Ticket management

Projects And Training

  • Troubleshot and resolved hardware and network issues during classroom labs and simulations.
  • Installed operating systems and configured network settings for small-scale enterprise environments.
  • Implemented data backup and restoration processes in lab-based disaster recovery exercises.

Certification

  • Comptia A+
  • ITIL Foundation(In Progress)
  • Cisco CCNA Enterprise Networking, Security and automation

References

Available upon request

Timeline

IT Support Specialist

Ace Fresh Foods Inc.
11.2024 - Current

Aluminum Fabrication Specialist (Summer Job)

Dajcor Aluminum Ltd.
07.2024 - 09.2024

Cashier

Food Basics
01.2023 - 09.2023

Computer Systems Networking Technician Diploma -

St. Clair College

High School Diploma -

Ursuline College

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FERANMI BETIKU