I am interested in securing a position where I can effectively apply my skills and knowledge to contribute to the growth and success of the organization. I am confident that my experience and expertise will enable me to make a valuable contribution to the team.
Overview
6
6
years of professional experience
Work History
Corporate Trainer
Boston Pizza International Inc.
85 Prologis Blvd,Unit #4 Mississauga Ontario.
03.2023 - Current
In the corporate trainer role, I contribute to the success of the organization by working closely with new franchisees, management and staff in the restaurants, with respect to training all duties and procedures related to the heart of house or front of house, in accordance with the Boston Pizza International training programs.
Building the Boston Pizza Brand through supporting New Restaurant Openings (NRO) across Canada.
Carrying out In-Depth, hands-on, training with our Franchisees, General Managers and Kitchen Managers through the Hospitality Leadership Training program (HLT);
Providing training and support to our franchisees, managers, and restaurant level staff during new/re-sale support training in areas such as Dine-In, Takeout and Delivery, POSi Touch software, labour costs, operations, menu execution, food cost, and scheduling;
Working with the Senior Training Manager and Lead Corporate Trainers on supporting the development of training programs, training tools and management resources;
Support franchisees to achieve business goals and operate world-class restaurants through standardized Corporate Training programs for Franchisees and Managers;
Monitoring the resources at the Corporate Training Restaurants and updates when applicable.
General Manager
Boston Pizza
Kindersley, SK
10.2019 - 02.2023
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
In addition to enhancing the Guest and team member experience, as General Manager my main focus was to attract Guests by developing and implementing marketing, advertising, public and community relations programs. I was responsible for ensuring that our most important people, our Guests and team members, have an excellent Boston Pizza experience from start to finish. I also demonstrated outstanding leadership abilities, believe in championing a fun and safe work environment and contribute to a thriving workplace culture.
Kitchen Manager
Boston Pizza
Kindersley, SK
08.2017 - 09.2019
As Kitchen Manager, I oversee the daily operations of the kitchen, including managing, scheduling, training, controlling food/labour costs, hiring and orientating new team members. Leading the team during operations, focusing on serving perfect food, every time, and working with a sense of purpose and urgency.
Additionally, conducting the inventory and ordering of food and supplies, receiving and preparation of all food ingredients according to BP policies and practices. As Kitchen Manager i was responsible for ensuring that our most important people, our Guests and team members, have an excellent Boston Pizza experience from start to finish. As a leader, I demonstrated outstanding leadership abilities, believe in championing a fun and safe work environment and contribute to a thriving workplace culture.
Education
Personal Support Worker -
Georgian College
01.2012
Bachelor of Ayurvedic Medicine -
Uttranchal Ayurvedic Medical College
01.2009
Skills
Excellent Computer Skills, knowledge of Microsoft Outlook, Word and databases
Excellent knowledge of Posi/back office
Effective Communicator - Composing, editing and proofreading of letters, memos, and emails Can interact with different audiences
Organized - with excellent priority setting and time management skills
Problem Solver - able to look at situations and provide viable solutions
Leadership - Inspire, and Motivate team and act with integrity, fairness