Jatin

• Handled multiple projects at Western University in London, Ontario.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Submitted documentation for weekly payroll, managed schedules and enforced policies.
• Moved around different security stations and vital areas to check on guards and adjust workflow to cover changing needs.

• Auditing calls (Inbound and Outbound).
• Provided one on one feedback based on observations on call and ticket.
• Conducted quality training for new joiners.
• Conducted call calibration sessions with the OPS.
• Conducted process-oriented refresher trainings.
• Bottom Quartile Management and Identify training needs.

• Verified and submitted timekeeping information for accurate and efficient payroll processing for over 50 employees every day.
• Received and reviewed all payroll related enquiries in timely manner
• Processed unit time sheets, status changes, layouts, and terminations
• Provided customer service to employees regarding payroll inquiries and issues.
• Resolved payroll discrepancies quickly and successfully.

• Promptly responded to customer inquiries and troubleshoot technical problems.
• Documented customer interactions and solutions accurately for future reference.
• Collaborated with cross-functional teams.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility

• Used "Sales Funnel Analysis" for tracking and analyzing the progression of leads.
• Developed monthly and daily production output plans to deliver on customer service and financial metrics.
• Skilled at working independently and collaboratively in a team environment.
• Directed and lead a team of 10 people engaged in field sales and business development.
• Self-motivated, with a strong sense of personal responsibility.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Conducted field sales trips.
• Set and achieved company defined sales goals.
• Attended monthly sales meetings and quarterly sales trainings.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

GPA: 4.0